💼 𝐏𝐎𝐒𝐈𝐓𝐈𝐎𝐍 : Merchant Success Executive
Payable (Pvt) Ltd - Sri Lanka's #1 Fintech
💠 𝐑𝐄𝐐𝐔𝐈𝐑𝐄𝐌𝐄𝐍𝐓𝐒 :
✅ Merchant relationship management
✅ Retention & engagement strategies
✅ Issue resolution & service support
✅ Collections follow-up for rentals/payments
✅ Cross-team coordination (Sales, Deployment, Customer Success, Finance)
✅ Strong communication & problem-solving skills
✅ KPI ownership & performance accountability
💠 𝐂𝐀𝐍𝐃𝐈𝐃𝐀𝐓𝐄 𝐏𝐑𝐎𝐅𝐈𝐋𝐄 :
Must-Have:
Proven experience in merchant success, account management, or post-sales support (preferably in fintech/payments)
Familiarity with merchant onboarding platforms
Track record of reducing churn and hitting retention KPIs
Comfort working across multiple internal teams
Strong analytical & interpersonal skills
【~】✪ Fresh graduates with relevant internships may be considered
💠 𝐑𝐄𝐒𝐏𝐎𝐍𝐒𝐈𝐁𝐈𝐋𝐈𝐓𝐈𝐄𝐒 :
Manage assigned merchant portfolio during first 6 months post-deployment
Conduct structured merchant follow-ups & engagement activities
Ensure merchants remain active and fully supported post-onboarding
Identify churn risks & proactively engage to reduce drop-off
Ensure timely issue resolution & support delivery
Support collections follow-up for rentals & pending payments
Maintain strong performance across all assigned KPIs
Coordinate with Sales, Deployment, Customer Success, and Finance teams
💠 𝐉𝐎𝐁 𝐏𝐑𝐎𝐅𝐈𝐋𝐄 :
Industry: Financial Technology (Fintech)
Location: Colombo 03, Sri Lanka
Reporting To: Customer Success Lead
Portfolio Size: 40,000+ merchants powered
Key Focus: Onboarding success, retention, engagement, and seamless merchant transition to Customer Success
【~】✪ This role is critical in ensuring long-term merchant success and revenue retention
✅ 𝐁𝐄𝐍𝐄𝐅𝐈𝐓𝐒 :
【~】✪ We offer an attractive remuneration package & incentives that are above market standards for the suitable candidate.
【~】✪ Career growth opportunities in Sri Lanka's #1 Fintech
【~】✪ Work with cutting-edge payment solutions
【~】✪ Dynamic & innovative work environment
【~】✪ Exposure to cross-functional collaboration
✅ 𝐇𝐎𝐖 𝐓𝐎 𝐀𝐏𝐏𝐋𝐘 ✍️ :
If you feel you are the right individual for the above position, then apply via "𝗔𝗽𝗽𝗹𝘆 𝗡𝗼𝘄" of this advert.
【~】✪ Application Deadline: Within 14 days
【~】✪ Email Subject: Mention "Merchant Success Executive"
【 𝐖𝐄 𝐇𝐈𝐆𝐇𝐋𝐘 𝐈𝐍𝐅𝐎𝐑𝐌 𝐀𝐋𝐋 𝐓𝐇𝐄 𝐂𝐀𝐍𝐃𝐈𝐃𝐀𝐓𝐄𝐒 𝐓𝐎 𝐌𝐄𝐍𝐓𝐈𝐎𝐍 𝐀 𝐕𝐀𝐋𝐈𝐃 𝐌𝐎𝐁𝐈𝐋𝐄 𝐍𝐔𝐌𝐁𝐄𝐑 & 𝐈𝐓 𝐈𝐒 𝐂𝐎𝐌𝐏𝐔𝐋𝐒𝐎𝐑𝐘 𝐓𝐎 𝐀𝐓𝐓𝐀𝐂𝐇 𝐘𝐎𝐔𝐑 𝐂𝐕 】
＃📳 𝓒𝓸𝓷𝓽𝓪𝓬𝓽 :
📞 +94 76 455 0331
＃ 📧 𝓔𝓶𝓪𝓲𝓵:
📧 careers@payable.lk
PAYable (Pvt) Ltd
4th Floor, Huejay Court, No.32,
Sir Mohamed Macan Marker Mawatha,
Colombo 03, Sri Lanka
🌐 www.payable.lk
