💼 𝐏𝐎𝐒𝐈𝐓𝐈𝐎𝐍 : MERCHANT SUCCESS EXECUTIVE
💠 𝐑𝐄𝐐𝐔𝐈𝐑𝐄𝐌𝐄𝐍𝐓𝐒 :
Bachelor's degree in Business Administration, Marketing, Finance, or related field
Minimum 2-3 years of experience in customer success, account management, or merchant services
Experience in fintech, payments, or banking industry is an added advantage
Strong relationship management and interpersonal skills
Excellent communication and negotiation abilities
Proven track record in customer retention and client engagement
Strong problem-solving and conflict resolution skills
Proficiency in CRM software and MS Office
Ability to work under pressure and meet retention targets
💠 𝐂𝐀𝐍𝐃𝐈𝐃𝐀𝐓𝐄 𝐏𝐑𝐎𝐅𝐈𝐋𝐄 :
Customer-centric professional with a passion for client success
Strong relationship builder with excellent engagement skills
Proactive and solution-oriented mindset
Detail-oriented with strong organizational abilities
Excellent team player with cross-functional collaboration skills
Resilient and able to handle challenging client situations
Data-driven with strong analytical capabilities
Committed to delivering exceptional customer experience
💠 𝐑𝐄𝐒𝐏𝐎𝐍𝐒𝐈𝐁𝐈𝐋𝐈𝐓𝐈𝐄𝐒 :
Manage assigned merchant portfolio during the first 6 months post deployment
Conduct structured merchant follow-ups and engagement activities
Ensure merchants remain active and fully supported post onboarding
Identify churn risks and proactively engage merchants to reduce drop-off
Support collections follow-up for rentals and pending payments
Resolve merchant issues or escalate them to relevant departments
Coordinate with Sales, Deployment, Customer Success, and Finance teams
Ensure merchants receive timely support and issue resolution
Support smooth merchant transition to Customer Success after 6 months
Maintain strong performance across all assigned KPIs
💠 𝐉𝐎𝐁 𝐏𝐑𝐎𝐅𝐈𝐋𝐄 :
Position: Merchant Success Executive
Role Purpose: Responsible for managing an assigned portfolio of newly acquired merchants during their first six months after deployment, ensuring successful onboarding, engagement, retention, and service support
Focus: Maintaining strong merchant relationships, minimizing churn, resolving issues efficiently, and supporting collections to ensure merchants remain active and successfully transition to Customer Success
Department: Merchant Success / Customer Success
Reports to: Merchant Success Manager / Head of Customer Success
✅ 𝐁𝐄𝐍𝐄𝐅𝐈𝐓𝐒 :
【~】✪ We offer an attractive remuneration package & incentives that are above market standards for the suitable candidate.
Competitive salary package
Performance-based incentives & retention bonuses
Career growth and development opportunities
Health insurance benefits
Professional training and certification support
Friendly and dynamic work environment
✅ 𝐇𝐎𝐖 𝐓𝐎 𝐀𝐏𝐏𝐋𝐘 ✍️ :
If you feel you are the right individual for the above position, then apply via "𝗔𝗽𝗽𝗹𝘆 𝗡𝗼𝘄" of this advert.
[ 𝐖𝐄 𝐇𝐈𝐆𝐇𝐋𝐘 𝐈𝐍𝐅𝐎𝐑𝐌 𝐀𝐋𝐋 𝐓𝐇𝐄 𝐂𝐀𝐍𝐃𝐈𝐃𝐀𝐓𝐄𝐒 𝐓𝐎 𝐌𝐄𝐍𝐓𝐈𝐎𝐍 𝐀 𝐕𝐀𝐋𝐈𝐃 𝐌𝐎𝐁𝐈𝐋𝐄 𝐍𝐔𝐌𝐁𝐄𝐑 & 𝐈𝐓 𝐈𝐒 𝐂𝐎𝐌𝐏𝐔𝐋𝐒𝐎𝐑𝐘 𝐓𝐎 𝐀𝐓𝐓𝐀𝐂𝐇 𝐘𝐎𝐔𝐑 𝐂𝐕 𝐁𝐘 𝐔𝐏𝐃𝐀𝐓𝐈𝐍𝐆 𝐘𝐎𝐔𝐑 "𝗜𝗞𝗠𝗔𝗡 𝗥𝗘𝗦𝗨𝗠𝗘" ]
＃ 📧 𝐸𝓂𝒶𝒾𝓁: careers@payable.lk
