About AKARA Apartments
At AKARA Apartments, customer care is more than answering inquiries—it's about creating confidence, building relationships, and helping clients take the next step in finding their ideal property.
As one of Colombo's growing luxury real estate agencies, we're looking for professionals who enjoy communicating with people, solving problems, and delivering service that clients genuinely remember.
If you take pride in your communication skills and enjoy working in a fast-paced, team-oriented environment, we'd love to meet you.
Your Role
As a Customer Care Executive, you'll be one of the first people our clients speak to. Your professionalism, responsiveness, and ability to understand client needs will directly influence their experience with AKARA.
You'll be responsible for:
• Responding to client inquiries via phone, WhatsApp, email, and online platforms with professionalism and care.
• Understanding customer requirements and providing accurate information about our available properties and services.
• Scheduling property viewings and coordinating appointments with clients and the Sales team.
• Maintaining accurate CRM records, including client information, communication history, and follow-up activities.
• Following up with prospective clients to ensure timely communication and a smooth customer journey.
• Resolving customer concerns professionally while escalating complex matters when necessary.
• Working closely with the Sales and CRM teams to ensure efficient lead management and outstanding service delivery.
• Maintaining high standards of communication, professionalism, and customer satisfaction in every interaction.
We're Looking for Someone Who
• Has 1–2 years of experience in Customer Service, Customer Care, or a Call Center environment.
• Communicates confidently in English with excellent interpersonal skills.
• Enjoys speaking with people and creating positive customer experiences.
• Can multitask, stay organized, and manage multiple client conversations effectively.
• Has strong problem-solving skills and a customer-first mindset.
• Is familiar with CRM systems (an added advantage).
• Brings a positive attitude, attention to detail, and a willingness to learn and grow.
• Experience in the real estate industry will be an added advantage.
Why Join AKARA?
• Work with a young, energetic, and supportive team
• Be part of Colombo's luxury real estate industry
• Gain valuable experience in customer communication, CRM, and client relationship management
• Learn in a fast-paced environment where every day is different
• Build a career in a company that values professionalism, initiative, and continuous improvement
Remuneration
We offer a competitive salary package consisting of a basic salary together with performance-based incentives linked to communication quality, customer service standards, and overall contribution.
Career Growth
At AKARA, your career progression is driven by your performance, consistency, accountability, and willingness to learn. As you develop your skills and contribute to the team's success, opportunities for greater responsibility become available.
Ready to Make Every Conversation Count?
If you're passionate about helping people, enjoy meaningful conversations, and want to grow your career in a dynamic and professional environment, we'd love to hear from you.
Apply through "Apply Now" on this advert, send your CV to hr@akaraapartments.lk, or WhatsApp us on +94 77 994 3578.
