About AKARA Apartments
At AKARA Apartments, we don't believe customer care is just about answering calls—it's about creating trust from the very first conversation.
As one of Colombo's growing luxury real estate agencies, we're building a team of professionals who communicate with confidence, solve problems proactively, and genuinely care about delivering an exceptional client experience.
If you're someone who enjoys leading people, improving service quality, and making every interaction count, this could be the role you've been looking for.
What You'll Be Doing
As a Senior Call Center Executive, you'll play a key role in maintaining communication excellence while supporting and guiding the Customer Care team.
Your responsibilities will include:
• Monitoring and improving the quality of client communication across phone calls, WhatsApp, and digital channels.
• Coaching and mentoring team members on communication standards, professionalism, and customer experience.
• Handling complex or escalated client inquiries with confidence and professionalism.
• Supporting daily team coordination, inquiry distribution, and workflow management.
• Working closely with the CRM & Sales Manager to improve lead handling, response quality, and follow-up processes.
• Ensuring CRM records, communication history, and client information remain accurate and up to date.
• Identifying opportunities to improve processes and elevate the overall customer journey.
We're Looking For Someone Who
• Has 2–4 years of experience in Customer Service or a Call Center environment.
• Speaks English confidently with excellent communication and interpersonal skills.
• Naturally supports and guides others while maintaining high service standards.
• Stays organized and performs well in a fast-paced environment with multiple conversations happening at once.
• Takes ownership, solves problems, and enjoys continuously improving the way things are done.
• Experience in the real estate industry will be an added advantage.
What you’ll Find at AKARA
• A young, energetic, and collaborative team
• A professional environment that values quality communication
• Exposure to Colombo's luxury real estate market
• Opportunities to take ownership and contribute beyond your job description
• A workplace where performance, initiative, and consistency are recognized
Remuneration
We offer a competitive salary package consisting of a basic salary along with performance-based incentives linked to communication quality, service standards, and overall contribution.
Career Growth
At AKARA, career progression isn't based solely on time served. We value consistency, accountability, leadership, and results. Team members who demonstrate these qualities are considered for greater responsibilities as the company continues to grow.
Ready to Join Us?
If you enjoy leading conversations, helping people succeed, and delivering service that leaves a lasting impression, we'd love to hear from you.
Apply through "Apply Now" on this advert, or send your CV to hr@akaraapartments.lk.
WhatsApp: +94 77 994 3578
