About Us
AKARA Apartments is a fast-growing luxury real estate agency in Colombo, known for delivering exceptional client experiences and maintaining a high-performance, collaborative environment driven by a young and ambitious team. Our Customer Care division plays a vital role in shaping the first impression and overall journey of every client.
The Role
We're looking for a dynamic and experienced Senior Sales & Client Relations Executive to drive property sales while delivering an exceptional client experience throughout the customer journey. You will manage high-quality sales inquiries, conduct property consultations and viewings, build long-term client relationships, and ensure every interaction reflects AKARA's commitment to service excellence.
Key Responsibilities
• Respond promptly and professionally to sales inquiries received via phone, WhatsApp, email, social media, and other communication channels.
• Understand clients' property requirements and recommend suitable properties based on their needs, preferences, and budget.
• Schedule, coordinate, and conduct professional property viewings.
• Build and maintain strong relationships with prospective and existing clients to maximize customer satisfaction and repeat business.
• Handle negotiations and guide clients through the sales and rental process until successful completion.
• Follow up consistently with prospects to improve conversion rates and minimize lost opportunities.
• Maintain accurate customer records, communication history, and sales activities within the CRM system.
• Work closely with the Customer Care, Marketing, and Property Acquisition teams to ensure a seamless customer experience.
• Achieve monthly sales, viewing, and conversion targets while maintaining high customer satisfaction levels.
• Resolve client concerns professionally and ensure timely communication throughout the customer journey.
• Stay updated on market trends, property availability, pricing, and competitor activities to provide informed recommendations.
Requirements
• 3–5 years of experience in real estate sales, client relationship management, or consultative sales.
• Proven track record of achieving sales targets and delivering excellent customer service.
• Excellent spoken and written English. Additional languages are an advantage.
• Strong negotiation, presentation, and relationship-building skills.
• Experience using CRM systems to manage leads and customer interactions.
• Ability to multitask and manage multiple client engagements in a fast-paced environment.
• Professional appearance and customer-focused attitude.
• Self-motivated, proactive, and results-driven.
• A valid driving license is an added advantage.
Remuneration
AKARA offers a competitive basic salary with an attractive performance-based commission structure, monthly incentives, and career advancement opportunities for high performers.
Growth Path
Your growth at AKARA is performance-driven. High-performing professionals have the opportunity to progress into Team Leader, Sales Manager, Business Development Manager, and other leadership roles.
Join AKARA
Become part of a high-performing team where your sales expertise and relationship-building skills directly contribute to delivering exceptional real estate experiences. If you're passionate about helping clients find the right property while achieving outstanding results, we'd love to hear from you.
Apply through "Apply Now" on this advert or send your CV to hr@akaraapartments.lk or WhatsApp +94 77 994 3578.
