Job Title: Hotel Receptionist
Location: Cocos Polhena, Polhena, Matara
Employment Type: Full-Time
Salary: Competitive salary with benefits
Job Summary:
We are seeking a Hotel Receptionist who is professional, detail-oriented, and customer-focused. The ideal candidate will be fluent in English, proficient in Microsoft Office, and experienced in handling online bookings. Additionally, experience in managing social media platforms for advertising purposes is a plus. Preferably looking for candidates from Matara district to ensure convenience and reliable commuting.
As the first point of contact for our guests, you will play a key role in ensuring an excellent guest experience while also contributing to the hotel’s online presence.
Key Responsibilities:
• Greet and assist guests with check-in, check-out, and inquiries in a professional and friendly manner
• Manage reservations using an online booking system, ensuring accuracy and efficiency
• Handle phone calls, emails, and guest requests promptly and courteously
• Process payments and maintain accurate records of transactions
• Assist with administrative tasks, including data entry and report preparation using MS Office
• Coordinate with housekeeping and other departments to ensure smooth guest experiences
• Maintain a clean and organized front desk area
• Manage the hotel’s social media accounts (Facebook, Instagram, etc.), creating engaging content to promote offers, events, and services
• Respond to online reviews and inquiries on social media and booking platforms to enhance guest engagement
Requirements:
• Fluent in English (both spoken and written)
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Experience with online booking systems (previous hotel front desk experience preferred)
• Familiarity with social media management for advertising and customer engagement
• Strong communication and interpersonal skills
• Ability to multitask and handle stressful situations professionally
• Creative mindset with attention to detail and problem-solving skills
• Flexible schedule, including availability to work weekends and holidays
Benefits:
• Competitive salary and performance incentives
• Training and career growth opportunities
• Supportive and dynamic work environment
If you are passionate about hospitality, enjoy engaging with customers both in person and online, and have the skills to help promote our hotel, we would love to hear from you!
How to Apply:
Send your resume to udeshdus@gmail.com or via WhatsApp (+94776701773 or +13133206268) with the subject line “Hotel Receptionist Application – [Your Name]”.
*Application deadline*: 15th of February 2025
