Explore 36+ Call Centre Assistant Jobs in Sri Lanka
Call Centre Assistant jobs in Sri Lanka are essential for businesses to maintain strong customer relationships and provide excellent service. With the rapid growth of service industries, there is an increasing demand for professionals who can handle customer inquiries efficiently. ikmanJOBS offers a reliable platform to explore the latest Call Centre Assistant Job vacancies across different sectors. Whether you are starting your career or seeking to enhance your experience, a career in Call Centre Assistant Jobs provides valuable skills, professional growth, and opportunities to interact with diverse clients.
Roles and Responsibilities in Call Centre Assistant Jobs
Professionals in Call Centre Assistant roles act as the first point of contact between a company and its customers. They play a critical role in ensuring customer satisfaction and resolving queries promptly. Typical responsibilities include:
- Handling incoming calls, emails, and messages from clients professionally.
- Providing accurate information about products, services, and policies.
- Logging customer interactions and updating records in the company database.
- Assisting in resolving complaints and escalating issues when necessary.
- Maintaining a polite, helpful, and professional demeanor at all times.
Eligibility and Required Skills for Call Centre Assistant Jobs
To pursue Call Centre Assistant Job vacancies, candidates usually need a minimum of a high school diploma or equivalent, while additional qualifications in communication or customer service are advantageous. Key skills that employers look for include strong verbal and written communication, problem-solving abilities, and a friendly, approachable attitude. Familiarity with computer systems and call center software is also beneficial. Soft skills such as patience, teamwork, and adaptability are essential for excelling in this role.
- High school diploma or equivalent (preferred: certificate in communication/customer service)
- Strong verbal and written communication skills
- Basic computer and call center software proficiency
- Problem-solving and multitasking abilities
- Professional, polite, and customer-oriented attitude
- Teamwork and adaptability in a fast-paced environment
Future Growth in Call Centre Assistant Jobs
The demand for skilled call centre professionals in Sri Lanka is expected to grow as companies expand their customer support services. Starting as a Call Centre Assistant can lead to roles such as Call Centre Executive, Team Leader, or Customer Service Manager. With experience and continuous skill development, a career in Call Centre Assistant Jobs offers long-term stability, opportunities for advancement, and valuable exposure to client management and business operations.
Apply for Call Centre Assistant Jobs on ikmanJOBS
Start your career in Call Centre Assistant Jobs by exploring the latest vacancies on ikmanJOBS. With numerous Ikman jobs updated daily, you can find opportunities that match your qualifications and career goals. Take the next step toward a rewarding future—apply for Call Centre Assistant Jobs in Sri Lanka today on ikmanJOBS.
Frequently asked questions (FAQs)
What are the key responsibilities of a Call Centre Assistant in Sri Lanka?
Call Centre Assistants handle customer inquiries, provide support, and resolve complaints through phone, email, or chat. They maintain accurate records of customer interactions, update databases, and ensure timely responses. These professionals also support team leads by monitoring call quality and assisting in daily operations, contributing to smooth service delivery and customer satisfaction in Sri Lankan call centre operations.
What skills are most valued for Call Centre Assistant roles in Sri Lanka?
Essential skills include strong communication, active listening, problem-solving, and interpersonal abilities. Patience, empathy, and adaptability are highly valued due to diverse customer interactions. Familiarity with CRM software, basic computer skills, and multitasking improve performance. Professionals who demonstrate reliability, teamwork, and attention to detail often excel in Call Centre Assistant careers in Sri Lanka.
How can candidates find Call Centre Assistant job opportunities in Sri Lanka?
Candidates can search for Call Centre Assistant jobs on ikmanJOBS, leading recruitment websites, and company career portals. Networking through LinkedIn or attending job fairs can uncover unadvertised positions. Tailoring CVs and cover letters to highlight customer service experience and communication skills enhances interview chances. Consistent applications and professional follow-ups increase the likelihood of securing call centre roles in Sri Lanka.
What is the average salary for Call Centre Assistants in Sri Lanka?
Salaries for Call Centre Assistants in Sri Lanka typically range from LKR 30,000 to LKR 70,000 per month, depending on experience, company size, and industry. Some positions include performance-based incentives or bonuses, which can increase total earnings. Professionals with multilingual skills, strong customer service experience, or technical knowledge may earn higher packages within the Sri Lankan call centre sector.
What qualifications are needed to apply for Call Centre Assistant roles in Sri Lanka?
Most employers require a minimum of a high school diploma or equivalent, though a bachelor’s degree in Business, Communication, or related fields can be advantageous. Strong communication skills, basic computer proficiency, and customer service experience are highly valued. Additional training in CRM software or call handling techniques enhances competitiveness, helping candidates stand out in the Sri Lankan call centre job market.
What are the similar job opportunities to a Call Centre Assistant in the Call Centre field?
