Explore 54+ Call Centre Officer Jobs in Sri Lanka
Call Centre Officer jobs in Sri Lanka are essential for maintaining strong customer relationships and providing exceptional service across various industries. With the rapid growth of the business process outsourcing sector, the demand for skilled professionals in call centres has increased significantly. ikmanJOBS provides a trusted platform to explore the latest Call Centre Officer Job vacancies, helping job seekers connect with employers who value communication skills and customer service expertise. A career in Call Centre Officer Jobs offers an excellent opportunity to develop professional skills while contributing to organizational success.
Roles and Responsibilities in Call Centre Officer Jobs
Call Centre Officers serve as the primary point of contact between companies and their customers, ensuring smooth communication and prompt resolution of queries. Their role requires patience, clarity, and problem-solving abilities. Key responsibilities include:
- Handling incoming and outgoing calls professionally and efficiently
- Responding to customer inquiries, complaints, and service requests
- Maintaining accurate records of customer interactions
- Providing information about products, services, and policies
- Collaborating with team members to meet service targets and quality standards
- Escalating complex issues to supervisors or relevant departments
Eligibility and Required Skills for Call Centre Officer Jobs
Candidates interested in Call Centre Officer Jobs typically need a minimum of a high school or diploma qualification. Fluency in English and local languages is highly desirable, along with excellent verbal and written communication skills. Employers look for individuals who are patient, attentive, and capable of multitasking in a fast-paced environment. Familiarity with CRM systems or call centre software is an added advantage. Key skills include:
- Effective communication and active listening skills
- Problem-solving and decision-making abilities
- Time management and organizational skills
- Teamwork and adaptability in dynamic environments
- Basic computer literacy and knowledge of call handling software
Future Growth in Call Centre Officer Jobs
The call centre industry in Sri Lanka continues to expand, creating numerous career advancement opportunities. Professionals can progress to roles such as Senior Call Centre Officer, Team Leader, Customer Service Supervisor, or Operations Manager. A career in Call Centre Officer Jobs also provides the chance to enhance soft skills, gain cross-industry experience, and build a strong foundation for long-term professional growth.
Apply for Call Centre Officer Jobs on ikmanJOBS
Start your career in Call Centre Officer Jobs today by exploring the latest job vacancies on ikmanJOBS. Whether you are a fresh graduate or an experienced customer service professional, Ikman jobs makes it easy to find opportunities that match your skills and career aspirations. Take the next step towards a rewarding future—apply for Call Centre Officer Jobs in Sri Lanka now on ikmanJOBS.
Frequently asked questions (FAQs)
What are the key responsibilities of a Call Centre Officer in Sri Lanka?
Call Centre Officers handle inbound and outbound customer calls, provide support, resolve queries, and ensure a high level of customer satisfaction. They document interactions accurately, update databases, and escalate complex issues to supervisors. Officers also monitor service quality, assist in training new staff, and contribute to smooth operational workflows, making them essential to efficient call centre performance in Sri Lanka.
What skills are most valued for Call Centre Officer roles in Sri Lanka?
Employers value strong communication, active listening, problem-solving, and interpersonal skills for Call Centre Officer roles. Patience, empathy, and adaptability are critical due to diverse customer needs. Familiarity with CRM software, multitasking, and basic computer applications enhances efficiency. Professionals demonstrating teamwork, reliability, and attention to detail often advance faster in Sri Lankan call centre careers and contribute effectively to service excellence.
How can candidates find Call Centre Officer job opportunities in Sri Lanka?
Candidates can find Call Centre Officer positions on ikmanJOBS, leading recruitment portals, and company career pages. Networking via professional groups, and attending job fairs often reveals unadvertised roles. Tailoring CVs and cover letters to emphasize customer service experience, communication skills, and problem-solving achievements increases interview chances. Active applications and professional follow-ups improve the likelihood of securing Call Centre Officer roles in Sri Lanka.
What is the average salary for Call Centre Officers in Sri Lanka?
Call Centre Officer salaries in Sri Lanka typically range from LKR 35,000 to LKR 80,000 per month, depending on experience, company size, and industry. Many roles include performance-based incentives, bonuses, or commissions, which can significantly increase earnings. Candidates with multilingual skills, prior customer service experience, or technical knowledge often command higher salaries, making Call Centre Officer careers financially rewarding within Sri Lanka’s call centre sector.
What qualifications are needed to apply for Call Centre Officer roles in Sri Lanka?
Most call centres require at least a high school diploma, though a bachelor’s degree in Business, Communication, or related fields is advantageous. Employers prioritize strong communication, basic computer skills, and customer service experience. Additional training in CRM systems, call handling, or multitasking techniques improves competitiveness, helping candidates stand out when applying for Call Centre Officer jobs in the Sri Lankan job market.
What are the similar job opportunities to a Call Centre Officer in the Call Centre field?
