Explore 12+ Call Centre Manager / Assistant Manager Jobs in Sri Lanka
Call Centre Manager / Assistant Manager jobs in Sri Lanka are vital for ensuring efficient operations and high-quality customer service in the growing call centre industry. Professionals in these roles oversee teams, manage daily operations, and implement strategies to enhance customer satisfaction. ikmanJOBS provides a trusted platform to explore the latest Call Centre Manager / Assistant Manager Job vacancies, connecting skilled candidates with reputable employers. Whether you are an experienced professional or aspiring to lead a call centre team, a career in Call Centre Manager / Assistant Manager Jobs offers growth, leadership experience, and rewarding opportunities.
Roles and Responsibilities in Call Centre Manager / Assistant Manager Jobs
Call Centre Managers and Assistant Managers are responsible for supervising teams, monitoring performance, and ensuring that service quality standards are met. Their role requires both leadership and operational skills to manage staff efficiently. Typical responsibilities include:
- Managing call centre operations to meet organizational targets and KPIs
- Leading, training, and mentoring call centre staff for optimal performance
- Monitoring team performance, analyzing metrics, and preparing reports for management
- Implementing processes and strategies to improve customer satisfaction and efficiency
- Handling escalated customer issues and ensuring timely resolution
- Collaborating with other departments to streamline operations and workflow
Eligibility and Required Skills for Call Centre Manager / Assistant Manager Jobs
Candidates for Call Centre Manager / Assistant Manager Jobs generally hold a bachelor’s degree in business administration, management, or a related field. Previous experience in call centre operations or team leadership is highly valued. Key skills for success include:
- Strong leadership and team management capabilities
- Excellent communication, problem-solving, and decision-making skills
- Ability to analyze performance metrics and implement process improvements
- Time management and multitasking skills in a fast-paced environment
- Proficiency in call centre software, CRM tools, and Microsoft Office
- Adaptability and the ability to motivate and inspire teams
Future Growth in Call Centre Manager / Assistant Manager Jobs
The call centre industry in Sri Lanka continues to grow, creating increasing demand for skilled managers and assistant managers. Starting in these roles can lead to higher positions such as Operations Manager, Regional Call Centre Head, or Director of Customer Service. With experience, professional development, and leadership skills, a career in Call Centre Manager / Assistant Manager Jobs offers long-term growth, financial rewards, and the opportunity to shape organizational success.
Apply for Call Centre Manager / Assistant Manager Jobs on ikmanJOBS
Start your career in Call Centre Manager / Assistant Manager Jobs by exploring the latest vacancies on ikmanJOBS. With a wide range of Ikman jobs updated regularly, you can find opportunities that align with your skills and career goals. Take the next step toward a rewarding leadership career—apply for Call Centre Manager / Assistant Manager Jobs in Sri Lanka today on ikmanJOBS.
Frequently asked questions (FAQs)
What are the key responsibilities of a Call Centre Manager / Assistant Manager in Sri Lanka?
Call Centre Managers and Assistant Managers oversee daily call centre operations, ensuring service quality and team performance. They manage staff, set performance targets, handle escalated customer issues, and implement strategies to improve efficiency. Responsibilities also include reporting to senior management, monitoring KPIs, training and motivating agents, and ensuring customer satisfaction, making their role critical in maintaining high standards in Sri Lankan call centre operations.
What skills are most valued for Call Centre Manager / Assistant Manager roles in Sri Lanka?
Key skills include leadership, team management, strategic planning, and strong communication. Problem-solving, analytical thinking, and performance monitoring are essential. Familiarity with CRM systems, call centre technology, and workflow optimization enhances effectiveness. Managers who can motivate teams, resolve conflicts, and adapt to evolving customer needs are highly valued, positioning themselves for long-term success in Call Centre Manager / Assistant Manager careers in Sri Lanka.
How can candidates find Call Centre Manager / Assistant Manager job opportunities in Sri Lanka?
Job seekers can explore opportunities on ikmanJOBS, leading recruitment portals, and company career pages. Networking on professional associations, or industry events often reveals unadvertised positions. Tailoring CVs and cover letters to highlight leadership experience, team management achievements, and measurable results improves interview chances. Proactive applications and professional follow-ups increase the likelihood of securing Call Centre Manager / Assistant Manager positions in Sri Lanka.
What is the average salary for Call Centre Manager / Assistant Manager roles in Sri Lanka?
Salaries typically range from LKR 100,000 to LKR 300,000 per month, depending on experience, company size, and sector. Performance bonuses, incentives, or profit-sharing schemes may increase earnings. Managers with proven leadership skills, strong operational experience, and measurable team performance often command higher packages. These roles are considered financially rewarding and carry significant responsibility within the Sri Lankan call centre industry.
What qualifications are needed to apply for Call Centre Manager / Assistant Manager roles in Sri Lanka?
Most positions require a bachelor’s degree in Business, Management, or a related field, along with several years of call centre or customer service experience. Employers value leadership, performance monitoring, and team management skills. Additional certifications in project management, CRM tools, or operations management enhance competitiveness, helping candidates stand out in the Sri Lankan job market for Call Centre Manager / Assistant Manager roles.
What are the similar job opportunities to a Call Centre Manager / Assistant Manager in the Call Centre field?
