Stay safe on ikman

At ikman, we are 100% committed to making sure that your experience on our platform is as safe as possible.

Here's some advice on how to stay safe while trading on ikman.

General safety advice

Keep things local

Meet the seller in person and check the item before you make a payment. Where available, use and have items delivered to you with 100% buyer protection.

While applying for a job

Research the job and the employer before you apply. Don’t give out personal information before meeting the employer in person. Avoid going to remote locations for an interview.

Exchange item and payment at the same time

Buyers: don't make any payments before receiving an item. Sellers: don't send an item before receiving payment.

Use common sense

Avoid anything that appears too good to be true, such as unrealistically low prices and promises of quick money.

Never give out financial information

This includes bank account details, eBay/PayPal info, and any other information that could be misused.

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Scams and frauds to watch out for

Fake payment services

ikman does not offer any form of payment scheme or protection. Please report any emails claiming to offer such services. Avoid using online payment services or escrow sites unless you are 100% sure that they are genuine.

Fake information requests

ikman never sends emails requesting your personal details. If you receive an email asking you to provide your personal details to us, do not open any links. Please report the email and delete it.

Fake fee requests

Avoid anyone that asks for extra fees to buy or sell an item or service. ikman never requests payments for its basic services, and doesn't allow items that are not located in Sri Lanka, so import and brokerage fees should never be required.

Requests to use money transfer services such as Western Union or MoneyGram

These services are not meant for transactions between strangers and many scams are run through them. Avoid requests to use these services.

Safety measures provided by ikman

Email address is not shown on your ad

This ensures that you are protected from spam.

Option to hide phone number on your ad

You can choose to hide your phone number and still be contacted by interested buyers via chat.

Continuous improvements

We make constant imrpovements to our technology to detect and prevent suspicious or inappropriate activity.

Block repeat offendors

We track reports of suspicious or illegal activity to prevent offendors from using the site again.

Reporting a safety issue

Victim of a scam?

If you feel that you have been the victim of a scam, please report your situation to us immediately. If you have been cheated, we also recommend that you contact your local police department.

Information sharing

ikman is committed to the privacy of our users and does not share user information publicly. However, we take safety seriously and will cooperate with law enforcement if receive requests regarding fraudulent or other criminal activity.

Need help?

9am - 6pm on weekdays

8am - 5pm on weekends and mercantile holidays