๐ผ ๐๐๐๐๐๐๐๐ : Assistant Manager - Call Centre
๐ ๐๐๐๐๐๐๐๐๐๐๐๐ : | # ๐ ๐๐๐๐๐๐๐๐๐ ๐๐๐๐
๐๐๐ :
ใ~ใโช Minimum of 2 years of experience in a call centre or telemarketing role.
ใ~ใโช Familiarity with CRM systems and reporting tools.
ใ~ใโช Experience in a similar supervisory role is a significant advantage.
ใ~ใโช A dynamic leader with strong communication skills.
ใ~ใโช A proactive individual skilled in identifying and implementing workflow improvements.
ใ~ใโช An analytical thinker capable of tracking KPIs and preparing performance reports.
๐ ๐๐๐๐๐๐๐๐๐๐๐๐๐๐๐๐ : | # ๐ ๐๐๐ ๐๐๐๐
๐๐๐ :
ใ~ใโช Lead and motivate the telemarketing team to achieve set goals.
ใ~ใโช Conduct quality control (QC) reviews and maintain high team performance.
ใ~ใโช Track KPIs, identify performance gaps, and implement action plans.
ใ~ใโช Identify and implement workflow improvements to enhance customer engagement.
ใ~ใโช Prepare and present comprehensive performance reports to management.
| ใ~ใโช A leadership role within a premier licensed financial institution.
ใ~ใโช Responsible for driving team performance and optimizing call centre operations.
ใ~ใโช Focuses on achieving targets and enhancing the overall customer experience.
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๐๐๐ :
ใ~ใโช We offer an attractive remuneration package & incentives that are above market standards for the suitable candidate.
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๐๐๐ ๐๐ ๐๐๐๐๐ โ๏ธ :
If you feel you are the right individual for the above position, then apply via "๐๐ฝ๐ฝ๐น๐ ๐ก๐ผ๐" of this advert.
[ ๐๐ ๐๐๐๐๐๐ ๐๐๐
๐๐๐ ๐๐๐ ๐๐๐ ๐๐๐๐๐๐๐๐๐๐ ๐๐ ๐๐๐๐๐๐๐ ๐ ๐๐๐๐๐ ๐๐๐๐๐๐ ๐๐๐๐๐๐ & ๐๐ ๐๐ ๐๐๐๐๐๐๐๐๐๐ ๐๐ ๐๐๐๐๐๐ ๐๐๐๐ ๐๐ ๐๐ ๐๐๐๐๐๐๐๐ ๐๐๐๐ "๐๐๐ ๐๐ก ๐ฅ๐๐ฆ๐จ๐ ๐" ]
๏ผ๐ณ ๐๐ธ๐ท๐ฝ๐ช๐ฌ๐ฝ : 070 3 244 463
๏ผ ๐ง ๐ธ๐๐ถ๐พ๐ : chamilkbe@cf.lk
