๐ผ ๐๐๐๐๐๐๐๐ : Assistant Manager - Call Centre
๐ ๐๐๐๐๐๐๐๐๐๐๐๐ : | # ๐ ๐๐๐๐๐๐๐๐๐ ๐๐๐๐
๐๐๐ :
ใ~ใโช Minimum 2 years of experience in a call center or telemarketing role.
ใ~ใโช Strong leadership and communication skills.
ใ~ใโช Familiarity with CRM systems and reporting tools.
ใ~ใโช A proactive leader who can motivate a team to achieve goals.
ใ~ใโช An analytical individual skilled at identifying performance gaps and implementing improvements.
ใ~ใโช Experience in a similar supervisory role will be an added advantage.
๐ ๐๐๐๐๐๐๐๐๐๐๐๐๐๐๐๐ : | # ๐ ๐๐๐ ๐๐๐๐
๐๐๐ :
ใ~ใโช Lead and motivate the telemarketing team to achieve goals and maintain high performance.
ใ~ใโช Conduct QC reviews and track KPIs.
ใ~ใโช Identify performance gaps and provide regular reports with action plans.
ใ~ใโช Identify & implement workflow improvements to enhance customer engagement.
ใ~ใโช Prepare and present comprehensive performance reports.
ใ~ใโช A leadership role focused on driving team performance and operational excellence.
ใ~ใโช Opportunity to enhance customer engagement strategies and implement best practices.
ใ~ใโช Work within a reputable, centrally supervised financial institution.
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๐๐๐ :
ใ~ใโช We offer an attractive remuneration package & incentives that are above market standards for the suitable candidate.
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๐๐๐ ๐๐ ๐๐๐๐๐ โ๏ธ :
If you feel you are the right individual for the above position, then apply via "๐๐ฝ๐ฝ๐น๐ ๐ก๐ผ๐ " of this advert.
[ ๐๐ ๐๐๐๐๐๐ ๐๐๐
๐๐๐ ๐๐๐ ๐๐๐ ๐๐๐๐๐๐๐๐๐๐ ๐๐ ๐๐๐๐๐๐๐ ๐ ๐๐๐๐๐ ๐๐๐๐๐๐ ๐๐๐๐๐๐ & ๐๐ ๐๐ ๐๐๐๐๐๐๐๐๐๐ ๐๐ ๐๐๐๐๐๐ ๐๐๐๐ ๐๐ ๐๐ ๐๐๐๐๐๐๐๐ ๐๐๐๐ "๐๐๐ ๐๐ก ๐ฅ๐๐ฆ๐จ๐ ๐" ]
๏ผ๐ณ ๐๐ธ๐ท๐ฝ๐ช๐ฌ๐ฝ : 070 3 244 463
๏ผ ๐ง ๐ธ๐๐ถ๐พ๐ : chamilkbe@cf.lk
