Find 193+ Call Centre Jobs in Sri Lanka on Ikman.lk
Call Centre jobs in Sri Lanka are a growing career choice for many young professionals. With the rapid expansion of customer service, sales, and outsourcing industries, call centres provide stable employment and valuable skill development. Job seekers can explore a wide range of Call Centre job vacancies on Ikman jobs, connecting with top companies across the country. Whether you’re starting your career or looking to move into a leadership role, Call Centre jobs offer excellent opportunities.
Roles and Responsibilities in Call Centre Jobs
Working in a call centre requires handling customer communication and ensuring quality service. Depending on the role, employees may focus on inbound or outbound calls, customer support, or sales activities. Typical responsibilities include:
- Answering customer queries and providing accurate information.
- Handling complaints and resolving issues professionally.
- Making outbound calls for sales, promotions, or surveys.
- Recording call details and maintaining customer databases.
- Meeting daily or monthly performance targets set by the company.
- Providing product knowledge and ensuring customer satisfaction.
Eligibility and Required Skills for Call Centre Jobs
Employers look for candidates with strong communication and interpersonal skills when hiring for Call Centre jobs in Sri Lanka. While most roles are open to school leavers and fresh graduates, having the right abilities can make a big difference. Essential qualifications and skills include:
- Minimum GCE O/L or A/L qualifications, depending on the role.
- Fluency in Sinhala, Tamil, or English based on customer needs.
- Good telephone etiquette and listening skills.
- Patience and problem-solving ability to manage challenging calls.
- Basic computer literacy and ability to use call management software.
- Previous experience in customer service or sales is an advantage.
Job Roles and Career Path in Call Centre Jobs
Call Centre jobs provide diverse career options for job seekers in Sri Lanka. Starting from entry-level positions, professionals can gradually move into supervisory or management roles. Common roles available include:
- Call Centre Assistant – Supports daily operations and assists with customer queries.
- Call Centre Executive – Handles inbound or outbound calls and manages customer relationships.
- Call Centre Manager / Assistant Manager – Oversees teams, ensures performance, and manages KPIs.
- Call Centre Officer – Handles a higher volume of calls with added responsibilities.
- Call Centre Team Lead – Guides team members, monitors performance, and provides training.
- Call Centre Trainee – Entry-level role to learn call handling, communication, and customer service basics.
With experience, professionals can progress to senior roles such as Operations Manager, Customer Experience Head, or even move into specialized areas like training and quality assurance.
Start Your Career in Call Centre Jobs on Ikman.lk
A career in Call Centre jobs offers valuable skills, career growth, and exposure to diverse industries. Whether you want to work in customer support, sales, or management, Ikman.lk helps you find the right opportunities. Explore Call Centre job vacancies today and take the next step toward building a successful career in Sri Lanka.
Frequently asked questions (FAQs)
What types of Call Centre jobs are available in Sri Lanka?
Call Centre jobs in Sri Lanka include customer service representatives, inbound and outbound agents, team leaders, and quality analysts. Opportunities exist in BPO companies, telecoms, and financial service firms. Job seekers can explore openings on Ikman.lk, and company websites, while also considering finance job opportunities like
Call Centre Executive,
Call Centre Officer,
Call Centre Assistant,
Call Centre Manager / Assistant Manager,
Call Centre Trainee in administrative and support roles such as within call centres.
What qualifications are typically required for Call Centre careers?
Most roles require a minimum of a high school or diploma, with a degree in business, communications, or finance preferred for senior positions. Good English proficiency, computer skills, and customer service experience are highly valued. Understanding finance processes enhances eligibility for call centre roles that support Accounting & Finance jobs in Sri Lanka.
How can job seekers efficiently find Call Centre jobs in Sri Lanka?
What skills are most valuable for success in Call Centre roles?
Key skills include effective communication, problem-solving, active listening, and multitasking. Proficiency in CRM software and MS Office is beneficial. Strong customer orientation and teamwork skills improve competitiveness for call centre positions and related finance careers in reporting, billing, or administrative support.
What is the typical salary range for Call Centre jobs in Sri Lanka?
Salaries vary by experience, role, and company size. Entry-level agents may earn around LKR 35,000–50,000 per month, while team leaders or quality analysts can earn LKR 70,000–120,000. Senior management roles may exceed LKR 200,000 monthly. Researching finance job opportunities in back-office functions helps set realistic salary expectations.
What is the best way to apply for Call Centre vacancies in Sri Lanka?
Applications should include a clear CV and a cover letter highlighting relevant experience. Submit through Ikman.lk, company career pages, or recruitment agencies. Following instructions carefully and preparing for interviews with role-play scenarios, customer handling exercises, or communication assessments improves chances of securing call centre jobs and related finance careers in support operations.
