Central Finance Company PLC, a leading financial powerhouse in Sri Lanka renowned for its innovative financial solutions and exceptional customer service is seeking a driven and performance-oriented Assistant Manager - Call Center - Premium to join our dynamic team.
# 💼 𝐏𝐎𝐒𝐈𝐓𝐈𝐎𝐍 : Assistant Manager Call Center
# 💠 𝐂𝐀𝐍𝐃𝐈𝐃𝐀𝐓𝐄 𝐑𝐄𝐐𝐔𝐈𝐑𝐄𝐌𝐄𝐍𝐓𝐒 :
【~】✪ Should possess a minimum of 3 years experience in the company.
【~】✪ Excellent communication and interpersonal skills.
【~】✪ Proficiency in MS Excel, Word and PowerPoint.
【~】✪ Be positive with the right attitude to achieve the expected targets.
【~】✪ A flair for serving the customer right.
【~】✪ Firm adherence to compliance, company policies, procedures and accuracy in work.
# 💠 𝐑𝐄𝐒𝐏𝐎𝐍𝐒𝐈𝐁𝐈𝐋𝐈𝐓𝐈𝐄𝐒 :
【~】✪ Manage end to end call center operation.
【~】✪ Recruit, Train and develop of call center team.
【~】✪ Supervise the call center operation and ensure the delivery of allocated targets
【~】✪ Preparation of Management reports.
【~】✪ Conduct telemarketing campaigns to canvas existing / new customers.
【~】✪ Randomly listen to call conversations of call center officers & lead management executives, rectify any service lapses, to ensure quality of customer services.
【~】✪ Handling all administration work related to the call center operation.
【~】✪ Schedule and participate weekly basis center lead management performance review meetings with the Director Marketing/ Senior manager marketing.
【~】✪ Liaising with IT department to ensure the new modifications in CRM system/testing/ monitoring live system/reports, pertaining to the call center and lead nurturing operations.
# ✅ 𝐁𝐄𝐍𝐄𝐅𝐈𝐓𝐒 :
【~】✪ Competitive remuneration on par with industry standards will be on offer.
# ✅ 𝐇𝐎𝐖 𝐓𝐎 𝐀𝐏𝐏𝐋𝐘 ✍️ :
Please forward your application to hrd@cf.lk within seven (07) working days of this notice, addressed to the undersigned.
[ 𝐖𝐄 𝐇𝐈𝐆𝐇𝐋𝐘 𝐈𝐍𝐅𝐎𝐑𝐌 𝐀𝐋𝐋 𝐓𝐇𝐄 𝐂𝐀𝐍𝐃𝐈𝐃𝐀𝐓𝐄𝐒 𝐓𝐎 𝐌𝐄𝐍𝐓𝐈𝐎𝐍 𝐀 𝐕𝐀𝐋𝐈𝐃 𝐌𝐎𝐁𝐈𝐋𝐄 𝐍𝐔𝐌𝐁𝐄𝐑 & 𝐈𝐓 𝐈𝐒 𝐂𝐎𝐌𝐏𝐔𝐋𝐒𝐎𝐑𝐘 𝐓𝐎 𝐀𝐓𝐓𝐀𝐂𝐇 𝐘𝐎𝐔𝐑 𝐂𝐕 𝐁𝐘 𝐔𝐏𝐃𝐀𝐓𝐈𝐍𝐆 𝐘𝐎𝐔𝐑 "𝗜𝗞𝗠𝗔𝗡 𝗥𝗘𝗦𝗨𝗠𝗘" ]
# 📧 𝐸𝓂𝒶𝒾𝓁 : hrd@cf.lk
# 📪 𝓐𝓭𝓭𝓻𝓮𝓼𝓼 : No. 270, Vauxhall Street, Colombo 02.