Technical Support Specialist
# 💼 𝐏𝐎𝐒𝐈𝐓𝐈𝐎𝐍 : Technical Support Specialist
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# 💠 𝐑𝐄𝐒𝐏𝐎𝐍𝐒𝐈𝐁𝐈𝐋𝐈𝐓𝐈𝐄𝐒 :
✪ Knowing our product (and its workings) inside and out
✪ Resolving customer issues promptly to ensure the best possible customer experience via email, chat and video calls.
✪ Keeping records of customer and end-user interactions, comments and complaints.
✪ Contributing to our Help Center with continuous product/feature updates and documentation when necessary Maintaining a positive, empathetic and professional attitude toward customers at all times
✪ Lending a technical perspective to customer issues coming into frontline technical support advisors. This can include:
• Reproducing issues and providing simple solutions/workarounds to customers/users in a clear and concise manner
• Forwarding necessary information to developers in the product team to help them triage and fix any bugs that may be identified during these customer interactions.
# 💠 𝐂𝐀𝐍𝐃𝐈𝐃𝐀𝐓𝐄 𝐑𝐄𝐐𝐔𝐈𝐑𝐄𝐌𝐄𝐍𝐓𝐒 :
✪ Solid troubleshooting skills, it's natural for you to try checking the network tab/inspector in your browser before calling support.
✪ Analyzing symptoms, identifying root causes, and implementing effective solutions.
✪ Knowledge of basic coding skills (HTML, CSS), you understand how a website is developed. Knowledge of JavaScript and other programming languages is a plus.
✪ Prior experience in technical support, preferably at Level 2, is highly advantageous. You should be familiar with ticketing systems, SLAS, and best practices for delivering topnotch support services.
✪ Interest in software and how it's developed.
✪ Analytical mindset, staying calm, and the ability to seek solutions through resources.
✪ Knowledge of APIs and how to use them for data retrieval, authentication, and integration purposes is seen as an advantage.
✪ Excellent verbal and written communication skills in English.
# ✅ 𝐇𝐎𝐖 𝐓𝐎 𝐀𝐏𝐏𝐋𝐘 ✍️ :
Interested candidates please email your resumes to below email address and state the job role you are applying for as the subject.
# 📧 𝐸𝓂𝒶𝒾𝓁 : careers@aficorp.global
# 📪 𝓐𝓭𝓭𝓻𝓮𝓼𝓼 : No: 1B, Dharmaraja Mawatha, Off Alfred House
Avenue, Colombo-03.
# 🌐 𝓦𝓮𝓫 : https://www.aficorp.global
- කිසි විටක කාඩ්පත් විස්තර හෝ OTP බෙදා නොගන්න, ගෙවීමට පෙර සෑම විටම අයිතමය පුද්ගලිකව සත්යාපනය කරන්න. ikman බෙදා හැරීමේ සේවාවක් ලබා නොදේ. අවධානයෙන් සිටින්න!
Technical Officer
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