# 💼 𝐏𝐎𝐒𝐈𝐓𝐈𝐎𝐍 : Technical Support Specialist
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# 💠 𝐑𝐄𝐒𝐏𝐎𝐍𝐒𝐈𝐁𝐈𝐋𝐈𝐓𝐈𝐄𝐒 :
✪ Knowing our product (and its workings) inside and out
✪ Resolving customer issues promptly to ensure the best possible customer experience via email, chat and video calls.
✪ Keeping records of customer and end-user interactions, comments and complaints.
✪ Contributing to our Help Center with continuous product/feature updates and documentation when necessary Maintaining a positive, empathetic and professional attitude toward customers at all times
✪ Lending a technical perspective to customer issues coming into frontline technical support advisors. This can include:
• Reproducing issues and providing simple solutions/workarounds to customers/users in a clear and concise manner
• Forwarding necessary information to developers in the product team to help them triage and fix any bugs that may be identified during these customer interactions.
# 💠 𝐂𝐀𝐍𝐃𝐈𝐃𝐀𝐓𝐄 𝐑𝐄𝐐𝐔𝐈𝐑𝐄𝐌𝐄𝐍𝐓𝐒 :
✪ Solid troubleshooting skills, it's natural for you to try checking the network tab/inspector in your browser before calling support.
✪ Analyzing symptoms, identifying root causes, and implementing effective solutions.
✪ Knowledge of basic coding skills (HTML, CSS), you understand how a website is developed. Knowledge of JavaScript and other programming languages is a plus.
✪ Prior experience in technical support, preferably at Level 2, is highly advantageous. You should be familiar with ticketing systems, SLAS, and best practices for delivering topnotch support services.
✪ Interest in software and how it's developed.
✪ Analytical mindset, staying calm, and the ability to seek solutions through resources.
✪ Knowledge of APIs and how to use them for data retrieval, authentication, and integration purposes is seen as an advantage.
✪ Excellent verbal and written communication skills in English.
# ✅ 𝐇𝐎𝐖 𝐓𝐎 𝐀𝐏𝐏𝐋𝐘 ✍️ :
Interested candidates please email your resumes to below email address and state the job role you are applying for as the subject.
# 📧 𝐸𝓂𝒶𝒾𝓁 : careers@aficorp.global
# 📪 𝓐𝓭𝓭𝓻𝓮𝓼𝓼 : No: 1B, Dharmaraja Mawatha, Off Alfred House
Avenue, Colombo-03.
# 🌐 𝓦𝓮𝓫 : https://www.aficorp.global
- කිසි විටක කාඩ්පත් විස්තර හෝ OTP බෙදා නොගන්න, ගෙවීමට පෙර සෑම විටම අයිතමය පුද්ගලිකව සත්යාපනය කරන්න. ikman බෙදා හැරීමේ සේවාවක් ලබා නොදේ. අවධානයෙන් සිටින්න!
Technical Support Specialist
AFI Corp Pvt Ltdසාමාජිකයාකොළඹ, තාක්ෂණික නිලධාරීදින 1Technical Support Specialist - Colombo
AFI Corp Pvt Ltdසාමාජිකයාකොළඹ, තාක්ෂණික නිලධාරීදින 1Customer Support Specialist
SUMMIT LANKA PVT LTDරු 50,000 - 70,000කොළඹ, පාරිභෝගික සේවා විධායකයන්දින 19Debt Resolution Specialist
AFI Corp Pvt Ltdසාමාජිකයාකොළඹ, එකතු කිරීම් සහ ප්රතිසාධන නියෝජිතයන්දින 1