Front Desk Receptionist / Front Office Staff
Location: Colombo, Sri Lanka
Employment Type: Full-Time (or specify “Full-Time contract basis”)
Salary: LKR 45,000 – 70,000 / month (negotiable + service charge / tips)
(Based on experience and qualifications in Sri Lanka)
About Us
Seconds Colombo is a boutique, guest-centric hostel / hotel committed to delivering warm, professional, and efficient hospitality. As our Front Desk Receptionist, you’ll be the first face our guests see — a crucial role in shaping their overall experience.
Key Responsibilities
• Guest check-in / check-out, welcoming guests with a friendly and professional demeanor.
• Manage reservations / bookings via phone, email, and online systems (PMS).
• Handle telephone inquiries / switchboard, forwarding calls appropriately.
• Provide guest services / concierge information, including local attractions, restaurants, and hotel policies.
• Process billing / payments (cash, card), maintain accurate invoice and cashier records.
• Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests.
• Address guest complaints, resolve issues, and escalate when necessary.
• Maintain a clean, organized, and presentable front desk area at all times.
• Perform basic administrative / clerical tasks: data entry, filing, record keeping.
• Ensure safety / security, checking guest IDs, maintaining guest logs, and respecting confidentiality.
Required Skills & Qualifications
• Minimum G.C.E. A/L (or equivalent qualification) preferred.
• Prior experience in hospitality, front office, reception, or customer service is a plus.
• Excellent communication skills in English; knowledge of Sinhala and/or Tamil is a strong advantage.
• Computer literate — familiar with MS Office and ideally a Property Management System (PMS).
• Strong organizational skills, ability to multitask, and maintain professionalism under pressure.
• Polished, well-groomed, and presentable.
• Punctual, reliable, and with a service-driven mindset.
What We Offer
• Competitive monthly salary + service charge / tips.
• On-the-job training in front office operations and hospitality.
• Clear career growth path: potential to move into roles like Front Office Supervisor or Guest Relations.
• Employee discounts on accommodation and food (if applicable).
• Supportive, team-oriented, and inclusive work environment.
Work Schedule
• Rotational shifts (including early mornings, evenings, and weekends) — flexibility required.
• Opportunities for full-time or part-time depending on availability.
