Guest Coordinator

About the Role

We are looking for a Tour Coordinator – Safari Tours & Transfers to join our team at Ajith Safari Jeep Tours, one of the leading safari experience providers in Yala and southern Sri Lanka.

This role is based onsite at our Tissamaharama office, and onsite accommodation can be provided for the right candidate.

The Tour Coordinator will be responsible for managing daily safari operations, handling guest communication, coordinating with drivers and guides, and supporting booking and reporting processes.

Key Responsibilities

Coordinate and confirm safari tours, transfers, and related services with drivers and guides.

Handle guest inquiries via phone, email, WhatsApp, and online booking platforms.

Ensure accurate and timely communication between guests, drivers, and management.

Support daily operational reporting (tour updates, cancellations, incidents, etc.).

Assist with maintaining booking systems and partner platforms (GetYourGuide, Viator, etc.).

Provide general administrative and customer service support to the operations team.

Requirements

Good command of English (spoken and written) is essential.

Previous experience in tourism, travel coordination, or hospitality is an advantage but not mandatory.

Strong communication and problem-solving skills.

Ability to multitask, stay organised, and work with minimal supervision.

Friendly, professional, and service-oriented attitude.

Willingness to work onsite in Tissamaharama (accommodation can be provided).

What We Offer

Supportive and friendly team environment.

Opportunities to grow within a leading safari operator.

Competitive salary based on experience.

Exposure to international guests and real-world tourism operations.

Onsite accommodation (optional).

How to Apply

Please send your CV or a short summary of your experience to careers@yalawild.com.