Customer support associate /officer

💼 POSITION: CUSTOMER SUPPORT ASSOCIATE/OFFICER

💠 REQUIREMENTS: | 💠 CANDIDATE PROFILE:

【~】Diploma in Marketing, IT, Business, or related field will be an added advantage

【~】Sound problem solving ability and attention to detail

【~】Good verbal communication skills (Sinhala/English)

【~】Basic computer literacy including the MS Office package

【~】Ability to multitask and prioritize effectively

💠 RESPONSIBILITIES: | 💠 JOB PROFILE:

【~】Provide timely & effective support to customers via phone/email

【~】Address inquiries and resolve issues promptly

【~】Resolve customer complaints with professionalism and empathy

【~】Prepare detailed and accurate estimations for customers

【~】Liaise with internal teams to ensure customer needs are met

【~】Prepare reports as per superiors' requirements

✅ BENEFITS:

【~】An attractive gross salary

【~】Corporate insurance cover

【~】Proven career growth based on performance

【~】Opportunity to work with leading global brands

✅ HOW TO APPLY ✍️:

If you feel you are the right individual for the above position, please mention the position you are applying for in the subject line and send your resume to careers@cba.lk.

[WE HIGHLY INFORM ALL THE CANDIDATES TO MENTION A VALID MOBILE NUMBER & IT IS COMPULSORY TO ATTACH YOUR CV BY UPDATING YOUR "IKMAN RESUME"]

📳 Contact: 0117 845 200

📧 Email: careers@cba.lk

🌐 Web: www.cba.lk

📪 Address: 193, Hill Street, Dehiwala