Customer Service Executive
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Would you like to become part of the world's most international company?
A company that pioneered cross-border express delivery in 1969 and is now active in
more than 220 countries and territories worldwide.
Do you want to be part of a company that connects people worldwide?
Do you want to make a difference? Then come to our“Insanely Customer Centric” Team and
become a Certified International Specialist!
Responsibilities
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- Work in Customer Service call centre, manage calls from Customer Service hotline, Email.
Live Chat and provide quality service to both local and overseas customers
- Handle order booking and shipment tracking to provide one-stop solution
- Seize upselling and cross-selling opportunity of valued added services
- Work with team members to achieve overall CS performance standards
Personal Profile
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- Passed the G.C.E Advanced Level
- Customer service experience is an advantage, school leavers will also be considered
- Good communication and telephone skills
- Able to work on shifts
- Good command of spoken and written English.
Our Offer
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- Attractive remuneration & benefits
- Referral Bonus & Staff Discounts
- Structured training program
- Strong career support in an international environment
The selected candidate can look forward to a very attractive remuneration package above the market average couple witha lucrative incentive scheme.
Send in your CV together with the names oftwo non-related referees to reach us within 10 days ofthis advertisement.
Email: CareersSriLanka@dhl.com
