Customer service executive
Are you detail-oriented, organized, and passionate about providing excellent customer service?
Join our dynamic team as a Customer Service Executive, where you’ll play a key role in managing student accounts, communication, and financial processes.
Work hours
Monday-Friday 07.00AM – 03.30PM
Saturday 07.00AM – 11.00AM
Location – Orion City, Colombo 09
Key Responsibilities
Participate in regular meetings, training sessions, and team catch-ups.
Manage the accounts inbox – handle emails, inquiries, and student communication efficiently.
Perform reconciliation of subject enrolments and failed units.
Validate and record new student payments (initial payments) in the Meshed system.
Send payment reminder letters, final reminders, and SMS notifications to students.
Manage current student payments including tuition, miscellaneous fees, and related queries.
Handle phone calls related to fee collection and payment follow-ups.
Oversee the Intention to Report (ITR) process – sending, tracking, and monitoring ITRs.
Process commission and bonus invoices, including agent queries, validations, and Meshed updates.
Perform initial and final account validations for student status updates (suspensions, withdrawals, cancellations, etc.).
Review and validate student requests such as document-related payments.
Handle refund processes – including acknowledgment, assessment, payments, and system updates.
What We’re Looking For
Previous experience in customer service, finance, or education administration is an advantage.
Excellent communication and email management skills.
Strong attention to detail with the ability to multitask.
Basic knowledge of accounting or reconciliation processes.
Experience with Meshed or similar student management systems (preferred).
A proactive attitude and team-player mindset
What We Offer
A collaborative and supportive work environment.
Opportunities for professional development and skill growth.
Exposure to international student account management processes.
How to Apply:
Interested candidates should attach their CV with Picture and send the
application
Go to lankastaff.lk and.
Search for job no : 8759
You may apply for our other jobs too .
Please pass this job to someone who is looking for a job.
admin@lankastaff.lk
If you have any specific questions or queries you may send an email us
at admin@lankastaff.lk
PH 0117133080
