Customer Experience Specialist

💼 𝐏𝐎𝐒𝐈𝐓𝐈𝐎𝐍 : Customer Experience Specialist

💠 𝐑𝐄𝐐𝐔𝐈𝐑𝐄𝐌𝐄𝐍𝐓𝐒 :

【~】✪ Should have passed G.C.E. A/Ls or an equivalent qualification

【~】✪ Prior experience in call centre, CRM, or hospitality will be an added advantage

【~】✪ 🔴 Male candidates preferred

【~】✪ Fluency in Sinhala & English is required (Tamil would be an added advantage)

【~】✪ Should have excellent working knowledge in MS products and with digital & social media platforms

【~】✪ Flexible to work on a roster basis including night shifts, weekends & public holidays

💠 𝐂𝐀𝐍𝐃𝐈𝐃𝐀𝐓𝐄 𝐏𝐑𝐎𝐅𝐈𝐋𝐄 :

【~】✪ Customer-focused professional with a passion for delivering exceptional service experiences

【~】✪ Excellent verbal and written communication skills in Sinhala and English

【~】✪ Tech-savvy with strong proficiency in MS Office, digital tools, and social media platforms

【~】✪ Adaptable and resilient, capable of working in a fast-paced, 24/7 environment

【~】✪ Strong problem-solving skills with the ability to handle customer queries professionally

【~】✪ Team player with a positive attitude and willingness to work flexible hours

【~】✪ Well-groomed and presentable with a professional demeanor

💠 𝐑𝐄𝐒𝐏𝐎𝐍𝐒𝐈𝐁𝐈𝐋𝐈𝐓𝐈𝐄𝐒 :

【~】✪ Handle customer inquiries and provide timely, accurate responses via phone, email, and social media channels

【~】✪ Ensure a positive customer experience by resolving issues and complaints efficiently

【~】✪ Maintain and update customer records in the CRM system

【~】✪ Coordinate with internal teams to address customer needs and feedback

【~】✪ Monitor and respond to customer interactions on digital and social media platforms

【~】✪ Contribute to continuous improvement of customer service processes and standards

💠 𝐉𝐎𝐁 𝐏𝐑𝐎𝐅𝐈𝐋𝐄 :

【~】✪ Full-time position in a dynamic customer service environment

【~】✪ Opportunity to work with a leading organization committed to customer excellence

【~】✪ Exposure to diverse customer interactions across multiple channels

【~】✪ Role requiring flexibility to work on a roster basis including night shifts, weekends, and public holidays

【~】✪ Career growth opportunities within the organization

✅ 𝐁𝐄𝐍𝐄𝐅𝐈𝐓𝐒 :

【~】✪ We offer an attractive remuneration package & incentives that are above market standards for the suitable candidate.

✅ 𝐇𝐎𝐖 𝐓𝐎 𝐀𝐏𝐏𝐋𝐘 ✍️ :

If you feel you are the right individual for the above position, then apply via "𝗔𝗽𝗽𝗹𝘆 𝗡𝗼𝘄" of this advert.

[ 𝐖𝐄 𝐇𝐈𝐆𝐇𝐋𝐘 𝐈𝐍𝐅𝐎𝐑𝐌 𝐀𝐋𝐋 𝐓𝐇𝐄 𝐂𝐀𝐍𝐃𝐈𝐃𝐀𝐓𝐄𝐒 𝐓𝐎 𝐌𝐄𝐍𝐓𝐈𝐎𝐍 𝐀 𝐕𝐀𝐋𝐈𝐃 𝐌𝐎𝐁𝐈𝐋𝐄 𝐍𝐔𝐌𝐁𝐄𝐑 & 𝐈𝐓 𝐈𝐒 𝐂𝐎𝐌𝐏𝐔𝐋𝐒𝐎𝐑𝐘 𝐓𝐎 𝐀𝐓𝐓𝐀𝐂𝐇 𝐘𝐎𝐔𝐑 𝐂𝐕 𝐁𝐘 𝐔𝐏𝐃𝐀𝐓𝐈𝐍𝐆 𝐘𝐎𝐔𝐑 "𝗜𝗞𝗠𝗔𝗡 𝗥𝗘𝗦𝗨𝗠𝗘" ]

＃ 📧 𝐸𝓂𝒶𝒾𝓁 : careers@wpsinplace.com