Customer Care Coordinator

Key Responsibilities:

- Handle inbound and outbound calls in a professional and friendly manner.

- Respond to customer inquiries through phone, email, and other communication channels.

- Manage client accounts, ensuring timely follow-ups and satisfaction.

- Resolve customer concerns promptly, escalating issues to the appropriate teams when necessary.

- Maintain and update client records in the company’s CRM system.

- Collaborate with internal departments to ensure seamless service delivery and client satisfaction.

- Stay updated on the latest company offerings and industry trends.

Requirements:

- Excellent verbal communication skills in Sinhala and English (Tamil is a plus).

- Previous experience in a call center or customer service role is preferred.

- Ability to work independently and handle multiple tasks efficiently.

- A positive attitude and a strong commitment to providing exceptional service.

- Basic computer skills

How to Apply:

Interested candidates are invited to send their resume and a cover letter to hr@avic.lk with the subject line " Customer Care Coordinator Application."