The role of Office Administration and Operations is to make sure an office or organization runs smoothly, efficiently, and professionally every day. Main responsibilities:
Handling documents, files, and records
Answering phone calls, emails, and correspondence
Scheduling meetings, appointments, and calendars
Managing office supplies and equipment
Preparing reports, letters, invoices
Supporting managers and staff with admin tasks
Maintaining confidential information
🔹 Office Operations – What it involves
Office operations focus on the day-to-day functioning of the office.
Main responsibilities:
Ensuring office processes run efficiently
Coordinating between departments
Monitoring workflows and deadlines
Assisting with HR tasks (attendance, leave records)
Helping with basic accounting (billing, expenses)
Making sure office policies are followed
Improving systems to save time and cost
🔹 Combined Role: Office Administration & Operations
When combined, this role:
Acts as the backbone of the organization
Supports management and employees
Keeps the office organized and productive
Ensures smooth communication and workflow
🔹 Skills needed
Communication skills
Organization & time management
Computer skills (MS Word, Excel, email)
Problem-solving ability
Attention to detail
Basic accounting/HR knowledge
