Call Centre Officer

Call Centre and Officer

We are looking for a confident, organised and responsible Call Centre and Office Assistant to handle daily calls, messages, customer enquiries and general office coordination.

## Key Responsibilities

* Handle incoming and outgoing calls professionally.

* Respond to WhatsApp messages, emails and customer enquiries.

* Follow up with clients, candidates and other relevant parties.

* Maintain Excel sheets, records and basic office documents.

* Support appointments, schedules and daily office activities.

* Assist management with administrative and coordination tasks.

## Requirements

* Good communication skills in Sinhala and English.

* Confidence in speaking over the phone.

* Basic knowledge of MS Word, Excel and email handling.

* Good organisational and customer-service skills.

* Positive attitude, responsibility and willingness to learn.

* Previous experience in call handling or office administration will be an advantage.

This is an on-site position suitable for someone interested in customer communication, office administration and business coordination.