Call Centre Executive – Inbound & Outbound Call Handling (Hybrid)
We are seeking a friendly, professional, and organised Call Centre Executive to join our growing team.
In this role, you will handle inbound and outbound calls, support property listings, follow up enquiries, and maintain accurate records.
This position is ideal for someone who enjoys speaking with people, is confident on the phone, and is comfortable working independently, with occasional days at the office.
Key Responsibilities
• Make outbound calls to property owners and landlords — including first-contact (cold) calls to introduce our services, progressing to warm follow-up calls
• Handle inbound calls and enquiries — property owners, guests and enquirers
• Support property listings and verification on our platforms
• Follow up enquiries and leads
• Maintain accurate records and daily reporting
Requirements
• Fluent in BOTH Sinhala and English — both essential; our clients are English-speaking
• Comfortable making cold calls — resilient, positive and persistent on the phone
• Confident and professional telephone manner
• A military or disciplined-services background will be an added advantage
• Basic computer skills
• Reliable internet connection and laptop/computer
• Strong organisational and time management skills
• Minimum 3 years’ experience in a similar customer service or call centre role
Position Details
• Hybrid — work from home with occasional office days
• Full-time Contract Position
• Working hours: Monday to Friday 8:30am – 5:30pm, Saturday 8:30am – 1:30pm
• Salary: LKR 60,000 – 70,000 base + performance incentives — top performers can earn up to LKR 150,000 per month
• Training, equipment and ongoing support provided
To apply, please submit your CV through this ad or email:
info@ceylonorigingroup.com
