📌 Job Title: Call Centre Assistant (Night Shift)
📍 Location: SITC Campus – Gampola Branch
💰 Salary: Rs. 30,000
🕒 Shift: Night Shift
🔹 Job Summary
We are looking for a dedicated Call Centre Assistant (Night Shift) to manage student inquiries, provide accurate information, and ensure professional communication throughout the night shift. The ideal candidate should be friendly, patient, and able to handle calls effectively while maintaining SITC Campus standards.
🔹 Key Responsibilities
• Handle incoming calls from students and parents with professionalism.
• Provide accurate information about courses, intakes, fees, and campus services.
• Maintain call logs, inquiry records, and follow-up details.
• Support WhatsApp and message inquiries during the shift.
• Maintain high-quality communication aligned with SITC Campus standards.
• Report daily call summary to the Branch Manager.
🔹 Requirements
• Good communication skills in Sinhala (English is an added advantage).
• Ability to work independently during night hours.
• Basic computer knowledge (MS Excel, MS Word, WhatsApp Web).
• Prior experience in call center or customer service is an advantage.
• Ability to handle students and parents politely and professionally.
• Age 18–35 preferred.
🔹 Working Hours
• Night Shift: 6:00 PM – 7.00 AM
• Location: SITC Campus – Gampola Branch
🔹 Benefits
• Fixed monthly salary: Rs. 30,000 - 45,000
• Friendly work environment
• Opportunities for career growth within SITC Campus
• Performance-based incentives (if applicable)
