Waiter
Waiter/Waitress Duties and Responsibilities:
• Welcome and acknowledge all guests according to company standards in a timely, friendly, and efficient manner.
• Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
• Taking beverage orders and serving them to guests promptly.
• Always respond to guest requests in a timely, friendly, and efficient manner.
• Mix and garnish beverages according to recipe and portion control standards.
• Take guest beverage or food orders and input them into the point-of-sale system.
• Establish rapport with guests to build loyal and satisfied customers.
• Ensure knowledge of menu and restaurant promotions and any special offers.
• Pick up food orders from the kitchen and communicate with the chef regarding any special preferences or allergies.
• Replenish beverages and ensure guest satisfaction throughout the meal service.
• Able to up-sell all promotions available in the outlet.
• Ensure the serving station is well-stocked at all times.
• Accurately total, process and collect payments from guests to include, but not limited to, using the point-of-sale system.
• Should know basic cashiering procedures like handling money, processing credit and debit cards, making changes, and processing gift certificates, cards, and vouchers.
• Be responsible for billing/credit card/payment and collecting feedback from the guest.
• Clear tables and prepare for service by polishing cutlery, glassware crockery, etc.
• Complete closing duties, including storing all reusable goods, breaking down goods, and cleaning all equipment and areas.
• Return all equipment to proper locations, locking refrigerators, restocking items, turn off lights, lock doors, and complete bar closing checklist.
• Always take responsibility for ensuring a positive guest experience.
• Take ownership of guest requests and follow up on guests’ incidents.
• Attend daily briefings from management who will explain any special requirements for service.
• Assist in carrying out scheduled inventories of products and operating equipment.
• Perform any other assigned reasonable duties and responsibilities as assigned or as requested by Supervisors or managers.
