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About the role
Job Purpose
The Training Coordinator is responsible for delivering and coordinating training programmes across an assigned cluster of restaurants in accordance with the training plan developed by the Training Manager. The role focuses on enhancing employees' knowledge, skills, and performance by conducting effective training sessions, coaching employees on operational standards, and ensuring consistent implementation of Street Burger's training programmes.
🎖️Key Responsibilities
📌Training Delivery
• Deliver training programmes as per the approved training calendar and training plan.
• Deliver operational, customer service, food safety and product knowledge
• Conduct refresher training sessions to reinforce company standards and operational procedures.
• Ensure all training programmes are delivered using approved training materials and methods.
Restaurant Support
• Provide training support to restaurants within the assigned cluster.
• Visit restaurants regularly to identify training needs and observe employee performance.
• Work closely with Restaurant Managers to address skill gaps and performance improvement requirements.
• Coach and mentor employees to ensure compliance with company standards and operating procedures.
• Support newly promoted employees in developing the required competencies for their roles.
Performance Monitoring
• Assess employee learning through practical evaluations, observations, and competency assessments.
• Monitor employee performance following training and provide coaching where necessary.
• Identify employees requiring additional training and arrange follow-up sessions.
• Provide feedback to Restaurant Managers and the Training Manager on employee development progress.
Training Administration
• Maintain accurate training records, attendance registers, assessments, and certifications.
• Prepare weekly and monthly training reports.
• Monitor training completion and ensure mandatory training programmes are completed on time.
📌Quality & Compliance
• Ensure all training programmes comply with company policies, operational procedures, food safety standards, and health and safety regulations.
• Promote consistency in operational and service standards across all assigned restaurants.
Continuous Improvement
• Collect feedback from employees and Restaurant Managers regarding training effectiveness.
• Recommend improvements to training materials and delivery methods.
• Assist the Training Manager in developing new training programmes and updating existing materials.
📌Qualifications
• G.C.E. Advanced Level or equivalent.
• A Diploma or Certificate in Hospitality Management, Training & Development, or a related field will be an added advantage.
📌Experience
• Minimum of 2 years' experience in hospitality, restaurants, retail, or a training-related environment.
• Previous experience in delivering employee training or coaching is preferred.
• Experience in restaurant operations will be an added advantage.
📌Skills & Competencies
• Excellent presentation and facilitation skills.
• Good command of spoken and written English.
• Strong communication and interpersonal skills.
• Coaching and mentoring abilities.
• Strong planning and organizational skills.
• Good report writing and documentation skills.
• Problem-solving and analytical skills.
• Basic computer literacy, including Microsoft Office.
• Ability to travel within the assigned restaurant cluster.
𝐇𝐎𝐖 𝐓𝐎 𝐀𝐏𝐏𝐋𝐘 :
📍OPTION 1
Click “APPLY JOB” in this vacancy post
📞OPTION 2
Send you CV in WHATSAPP to the below mobile number
+94762753828
📩OPTION 3
Send you CV to email address careers@streetburger.lk
