**Job Vacancy: Customer Support Executive**
**Company Name:** my technology pvt ltd
**Location:** Nugegoda
**Job Type:** Full-time
**Job Description:**
We are seeking a dedicated and enthusiastic Customer Support Executive to join our team at [my technology]. As a Customer Support Executive, you will be responsible for resolving customer inquiries and issues through various channels such as phone, email, and live chat. You will ensure a high level of customer satisfaction through excellent service and timely responses.
**Responsibilities:**
- Respond promptly to customer inquiries via phone, email, and live chat.
- Resolve customer complaints and issues effectively and in a timely manner.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Identify and escalate priority issues to the appropriate team member or department.
- Provide accurate, valid, and complete information to customers.
- Keep records of customer interactions and transactions.
- Follow communication procedures, guidelines, and policies.
**Requirements:**
- Proven customer support experience or experience in a similar role.
- Strong phone contact handling skills and active listening.
- Excellent communication and problem-solving skills.
- Ability to multitask, prioritize, and manage time effectively.
- High school diploma; additional qualifications will be a plus.
**Benefits:**
- Competitive salary based on experience and qualifications.
- Health insurance and other benefits as per company policy.
- Opportunities for growth and professional development within the company.
**How to Apply:**
Interested candidates are encouraged to send their resume and cover letter to [lakshithamyt@gmail.com] with "Customer Support Executive Application" in the subject line.
We look forward to hearing from you!