Receptionist

Employment Type: Full-Time

Overview:

We are currently hiring a professional and friendly Receptionist to be the face of our hotel.

The ideal candidate will have a warm personality, excellent communication skills, and a

strong focus on customer service. You will be responsible for greeting guests, managing

reservations, and providing general support to ensure a pleasant guest experience.

Key Responsibilities:

• Welcome guests warmly and professionally upon arrival.

• Manage guest check-in and check-out procedures efficiently.

• Handle room reservations, cancellations, and inquiries both in person and over the

phone.

• Maintain up-to-date records of bookings and room availability.

• Assist guests with information about hotel services, local attractions, and travel

assistance.

• Handle guest concerns or complaints with empathy and efficiency.

• Maintain the front desk area in a tidy and presentable manner.

Required Qualifications & Skills:

• G.C.E. Advanced Level qualification is mandatory.

• Minimum 6 months of experience in a front desk or customer service role.

• Fluent in English with excellent verbal and written communication skills.

• Friendly, polite, and professional demeanor.

• Proficient in using basic computer applications and reservation systems (training

can be provided).

• Strong organizational and multitasking abilities.

Salary Range: LKR 40,000 – 50,000 (Based on experience and qualifications)