We are seeking a dynamic, friendly, and professional Customer Relationship Officer to join the IOSL team. As the first point of contact for students, parents, teachers, schools, and visitors, you will play a key role in creating a positive experience while supporting the daily operations of our organization.
Key Responsibilities
• Welcome and assist visitors, students, parents, and stakeholders in a professional and courteous manner.
• Handle incoming phone calls, emails, WhatsApp messages, and inquiries promptly.
• Provide accurate information about IOSL programs, competitions, training courses, and events.
• Manage front desk operations and maintain visitor records.
• Coordinate appointments, meetings, and schedules.
• Support student registrations, enrollment processes, and document management.
• Maintain and update customer databases and records.
• Assist with administrative, operational, and customer service activities.
• Follow up with prospective students, parents, schools, and partners regarding programs and registrations.
• Ensure a welcoming, organized, and professional office environment.
Requirements
• Excellent communication and interpersonal skills.
• Fluency in Sinhala and English (Tamil will be an added advantage).
• Good telephone etiquette and customer service skills.
• Basic computer literacy, including Microsoft Office and email applications.
• Ability to multitask and work efficiently in a fast-paced environment.
• Positive attitude, pleasant personality, and professional appearance.
• Previous experience in customer service, reception, administration, or a similar role will be an advantage.
What We Offer
• Opportunity to work with a leading educational organization promoting academic excellence and international Olympiads.
• Friendly and supportive working environment.
• Professional development and career growth opportunities.
• Exposure to educational events, competitions, and student development programs.
