The QSR Outlet Manager is responsible for overseeing the daily operations of three outlets in the Colombo area, ensuring high standards of customer service, staff management, and operational efficiency. This role requires a hands-on approach to manage all aspects of the restaurants, from financial performance to compliance with health and safety regulations.
Key Responsibilities:
Operational Management
• Oversee daily operations to ensure smooth and efficient service.
• Manage staff schedules and ensure adequate staffing levels.
• Ensure all equipment is functioning properly and arrange for repairs when necessary.
• Maintain high standards of food quality, safety, and cleanliness.
Staff Management
• Recruit, train, and supervise staff members.
• Conduct performance evaluations and provide feedback.
• Motivate staff and maintain a positive work environment.
• Address any staff issues or conflicts promptly.
Customer Service
• Ensure excellent customer service and handle customer complaints or issues.
• Monitor customer satisfaction and implement improvements based on feedback.
• Promote a customer-friendly environment.
Financial Management
• Monitor and control operating costs, budgets, and expenses.
• Manage cash handling procedures, including daily cash reports.
• Analyze financial reports to identify areas for improvement.
• Implement strategies to increase sales and profitability.
Inventory and Supply Management
• Monitor inventory levels and order supplies as needed.
• Ensure proper storage and handling of food items.
• Conduct regular inventory audits to minimize waste and prevent shortages.
Marketing and Promotions
• Implement marketing and promotional strategies provided by the management
• Monitor the effectiveness of promotions and provide feedback to the management.
Compliance and Safety
• Ensure compliance with health and safety regulations.
• Conduct regular inspections and maintain health and safety records.
• Implement and enforce food safety protocols and hygiene standards.
Reporting and Documentation
• Maintain accurate records of sales, expenses, inventory, and staff performance.
• Prepare and submit regular reports to higher management.
• Document any incidents, accidents, or customer complaints.
Training and Development
• Provide ongoing training and development opportunities for staff.
• Keep up to date with industry trends and best practices.
• Implement new processes and technologies to improve operations.
Qualifications:
• Proven experience as an Outlet Manager in a restaurant or in a similar managerial role.
• Strong leadership and interpersonal skills.
• Excellent communication and problem-solving abilities.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Good organizational and time management skills.
• Basic understanding of financial management and budgeting.
• Proficiency in reading and writing in English. Knowledge of Sinhala and Tamil.
• Proficiency in MS Office
Experience:
• Minimum of 3 years of experience in the food service industry, with at least 1 year in a managerial role.
Additional Requirements:
• Flexible to work weekends, holidays, and evenings as needed.
