About Us
AKARA Apartments is a fast-growing real estate agency specializing in luxury apartments in Colombo. We pride ourselves on professionalism, integrity, and results. With a strong brand presence and a talented team, we are now seeking a highly productive, tech-savvy Operations Manager to take our business to the next level.
Role Overview
We are looking for an experienced, people-focused, and results-driven Operations Manager who can lead cross-functional teams, streamline operations, and scale the business efficiently. This role requires a hands-on leader who is equally comfortable with strategic planning and day-to-day execution, with proven experience in sales leadership and human resources management.
Key Responsibilities
1. Leadership & Team Management
* Lead and motivate sales, marketing, admin, and support teams to exceed performance targets.
* Foster a positive, high-performance culture that drives results.
* Provide regular coaching, feedback, and performance reviews to team members.
2. Operations Excellence
* Audit and fine-tune existing processes to improve efficiency and productivity.
* Implement SOPs, performance metrics, and automation to reduce manual tasks.
* Oversee daily operations, ensuring smooth coordination between departments.
3. Sales Support & Growth
* Work closely with the sales team to optimize lead handling, follow-ups, and conversion rates.
* Develop sales strategies, scripts, and performance dashboards.
* Monitor KPIs such as lead-to-deal ratio, appointment-to-deal ratio, and revenue per agent.
4. HR Management
* Oversee recruitment, onboarding, and training of new hires.
* Build career development paths and retention programs for top performers.
* Ensure compliance with HR policies and labor laws.
5. Technology & Data
* Leverage CRM tools (e.g., Zoho) and analytics to track and improve performance.
* Implement tech solutions for automation, reporting, and communication.
* Analyze operational and sales data to drive informed decisions.
Requirements
* Proven experience as an Operations Manager, Sales Manager, or similar leadership role.
* Strong background in sales management with measurable success in achieving targets.
* Tech-savvy, with advanced knowledge of CRM systems, automation tools, and reporting platforms.
* Exceptional people management and communication skills.
* Strong analytical and problem-solving abilities.
* Ability to multitask in a fast-paced environment and adapt to change.
* Real estate or related industry experience is an advantage.
Preferred Qualities
* Proactive leader who can anticipate challenges and solve them before they escalate.
* Data-driven mindset with the ability to translate numbers into action plans.
* Strategic thinker who can scale operations without losing quality.
* People-first approach to leadership, balancing empathy and accountability.
What We Offer
* Competitive salary + performance-based incentives.
* Opportunity to lead in a high-growth, high-impact environment.
* Supportive leadership team with a vision to be the market leader in our niche.
* Career growth opportunities as we scale.
If you feel you are the right fit for this opportunity, we'd love to hear from you. Please apply through "Apply Now" on this advert or send your CV to hr@akaraapartments.lk or WhatsApp to +94 77 663 5926.
