Operation & Service Coordinator
Job Profile
• Create, manage, and monitor installation and service jobs within the company system.
• Coordinate schedules and assign work to s and subcontractors.
• Track job progress and ensure timely completion of service and installation activities.
• Maintain accurate job records, warranty information, and equipment documentation.
• Prepare, renew, and administer service contracts, including Annual Maintenance Contracts (AMCs) and warranty extensions.
• Schedule preventive maintenance and service visits for customers with active contracts.
• Maintain and update customer, equipment, and asset records to ensure data accuracy.
• Process updates relating to equipment changes, replacements, and discontinued units.
• Liaise with customers, s, and subcontractors to ensure effective communication and service delivery.
• Support continuous improvement initiatives to enhance operational efficiency and service quality.
Job Requirement
• Diploma or Bachelor's Degree in Business Administration, Operations Management, Engineering Administration, or a related field.
• Minimum 2 years of experience in service coordination, operations administration, customer service, or a similar role.
• Experience working with service management, ERP, or CRM systems is preferred.
• Strong organizational and multitasking abilities.
• Excellent communication and stakeholder management skills.
• High attention to detail and accuracy in data management.
• Proficiency in Microsoft Office Suite, particularly Excel and Outlook.
Please forward your complete resume within 14 days of this advertisement quoting 'Operation & Service Coordinator' in the subject line of your e-mail.
Email: metrocareers@metropolitan.lk
Contact Number: 0114 700200
Address: No: 150A, Nawala Road, Nawala, Nugegoda.
