# 💼 𝐏𝐎𝐒𝐈𝐓𝐈𝐎𝐍 : Junior Executive - Call Centre
# 💠 𝐂𝐀𝐍𝐃𝐈𝐃𝐀𝐓𝐄 𝐑𝐄𝐐𝐔𝐈𝐑𝐄𝐌𝐄𝐍𝐓𝐒 :
【~】✪ A sound educational background with good A/L results.
【~】✪ Minimum 1 year experience in call center, preferably in Insurance.
【~】✪ Excellent communication skills in both English and Sinhala Languages.
【~】✪ Strong relationship management skills.
【~】✪ Hardworking abilities with working ability under pressure.
# 💠 𝐑𝐄𝐒𝐏𝐎𝐍𝐒𝐈𝐁𝐈𝐋𝐈𝐓𝐈𝐄𝐒 :
【~】✪ Answer inbound calls and provide accurate information to customers.
【~】✪ Ensure to attend customer call backs /complaints/ negative feedbacks/ requests within the service standards.
【~】✪ Collect new and update existing contact information in the system after validating with the customer.
【~】✪ Forward customer requests to relevant departments when necessary and follow up until it is completed.
# ✅ 𝐁𝐄𝐍𝐄𝐅𝐈𝐓𝐒 :
【~】✪ An attractive remuneration package with a pleasant working environment, and excellent opportunities for career development is on offer for the correct candidate.
# ✅ 𝐇𝐎𝐖 𝐓𝐎 𝐀𝐏𝐏𝐋𝐘 ✍️ :
If you are interested, send your CV to LKE_Vacancies@aia.com
[ 𝐖𝐄 𝐇𝐈𝐆𝐇𝐋𝐘 𝐈𝐍𝐅𝐎𝐑𝐌 𝐀𝐋𝐋 𝐓𝐇𝐄 𝐂𝐀𝐍𝐃𝐈𝐃𝐀𝐓𝐄𝐒 𝐓𝐎 𝐌𝐄𝐍𝐓𝐈𝐎𝐍 𝐀 𝐕𝐀𝐋𝐈𝐃 𝐌𝐎𝐁𝐈𝐋𝐄 𝐍𝐔𝐌𝐁𝐄𝐑 & 𝐈𝐓 𝐈𝐒 𝐂𝐎𝐌𝐏𝐔𝐋𝐒𝐎𝐑𝐘 𝐓𝐎 𝐀𝐓𝐓𝐀𝐂𝐇 𝐘𝐎𝐔𝐑 𝐂𝐕 𝐁𝐘 𝐔𝐏𝐃𝐀𝐓𝐈𝐍𝐆 𝐘𝐎𝐔𝐑 "𝗜𝗞𝗠𝗔𝗡 𝗥𝗘𝗦𝗨𝗠𝗘" ]
# 📧 𝐸𝓂𝒶𝒾𝓁 : LKE_Vacancies@aia.com