Front Office Manager (bilingual)
Location: Galle, Sri Lanka
About Us:
Leisure Land is renowned for offering unique adventure experiences and exceptional accommodations. We pride ourselves on creating unforgettable memories for our guests, and we are looking for a dedicated Front Office Manager to be a pivotal part of our team.
Job Description:
Are you a proactive and customer-oriented professional? We are seeking a Front Desk & Guest Relations Officer who will ensure seamless front desk operations while fostering outstanding guest relations. In this role, you will be instrumental in delivering top-notch service and enhancing the overall guest experience.
Key Responsibilities:
• Provide exceptional customer service by addressing guest concerns and requests promptly and effectively.
• Oversee daily front desk operations, including check-ins, check-outs, reservations, and room assignments.
• Manage social media engagement by scheduling posts and responding to messages in a timely manner.
• Handle incoming phone calls professionally, engaging with customers to assist with inquiries and reservations.
• Maintain accurate documentation and ensure smooth communication within the team.
Qualifications:
TAMIL speaking is a must
• Fluency in English, Tamil, and Sinhala is essential.
• Strong communication skills, both verbal and written.
• Proficient in telephone operations and administrative documentation.
• Excellent public relations and interpersonal skills.
• Experience with hotel booking platforms such as Booking.com and Airbnb.
• Proven ability to manage social media platforms effectively.
Working Hours:
• Full-time, from 8:30 AM to 5:30 PM, every day, with 4 non-holiday leave days.
Salary:
• LKR 60,000 - 110,000, with significant potential for salary growth based on performance.
Additional Benefits:
• Complimentary food and accommodation provided.
• Opportunities for professional development and career advancement based on demonstrated results.
How to Apply:
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