Front Office / Housekeeping Assistant Manager

POSITION: Front Office / Housekeeping Assistant Manager

Location: Mirissa

Employment Type: Full-Time | On-site Resident Management Role

About the Role:

We are looking for a responsible and experienced Front Office / Housekeeping Assistant Manager to assist in managing the daily operations of a hospitality property located in Mirissa. This is a full-time, on-site resident position, ideal for someone passionate about guest service and hotel operations.

Candidate Profile / Requirements

• Diploma or certification in Hospitality Management or a related field

• Minimum 2–3 years of experience in front office and/or housekeeping in a hotel, villa, or guest house

• Strong understanding of hotel operations and guest relations

• Ability to manage staff and daily operational tasks

• Excellent communication skills in English & Sinhala

• Good leadership, organizational, and problem-solving skills

• Must be willing to work as a full-time, on-site resident manager

Key Responsibilities

• Oversee front office operations including check-in, check-out, reservations, and guest inquiries

• Supervise housekeeping operations and ensure high standards of cleanliness and presentation

• Coordinate staff schedules and daily duties

• Handle guest feedback, complaints, and special requests professionally

• Monitor room status, maintenance issues, and inventory

• Ensure excellent customer service and smooth day-to-day operations

• Support management with administrative tasks and reporting