Front Office Executive - Mount Lavinia

Lavinia Blue Boutique Hotel is a well-established hotel in Mount Lavinia with over 20 years of experience in delivering exceptional hospitality. We pride ourselves on creating a warm, personalized experience for our guests with a homely atmosphere. We are currently seeking a dynamic and customer-focused individual to join our team.

Front Office Executive – Lavinia Blue Boutique Hotel

Location: Mount Lavinia

Experience: 6 Months. (School leavers are encouraged to apply.)

Key Responsibilities:

• Provide excellent customer service to all guests, ensuring a welcoming and professional atmosphere.

• Handle guest inquiries, check-ins, and check-outs efficiently.

• Manage reservations, cancellations, and modifications.

• Operate the hotel's billing system and process payments accurately.

• Collaborate with other departments to ensure smooth operations.

• Address guest concerns and resolve issues promptly.

Skills Required:

• Strong communication and interpersonal skills.

• Ability to multitask and manage time effectively.

Qualifications:

• Prior experience in hospitality, especially in front office operations, will be added advantage.

• Fluency in English (knowledge of other languages is an advantage).

• Good knowledge of computers and the Microsoft Office package (Word, Excel, etc.).