📢 We’re Hiring: E-commerce Customer Service Executive
📍 Location: Thirunelvely (Onsite)
🏢 Company: Digit Web Lanka
⏰ Employment Type: Full-time
We’re looking for a customer-focused E-commerce Customer Service Executive to join our growing team and support customers across global online marketplaces.
🔹 What you’ll do:
• Handle customer inquiries via email & marketplace platforms
• Support orders, returns, cancellations, refunds & tracking
• Respond to customers on Amazon, eBay & other e-commerce channels
• Resolve issues professionally to ensure high customer satisfaction
• Coordinate with internal teams (warehouse, delivery, sales, portfolio)
• Maintain accurate customer records and reports
🔹 What we’re looking for:
• 6 months – 1 year experience in Customer Service (E-commerce preferred)
• Strong English written communication skills
• Basic computer & online system knowledge
• Calm, professional customer-handling skills
• Good problem-solving ability & attention to detail
• Willingness to use AI tools for multi-language customer support
🔹 What we offer:
✨ Competitive salary
✨ Friendly & supportive work environment
✨ Career growth opportunities
✨ Training & skill development
📩 How to apply:
📧 jobs@digitweb-jf.com
📱 +94 764 120 908
📝 Apply via Google Form: https://forms.gle/Qf4X318C6mQtzdqv8
🔁 Know someone who’d be a great fit? Feel free to share!
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