CUSTOMER SERVICE SUPERVISOR – MARADANA

CUSTOMER SERVICE SUPERVISOR – MARADANA

As a Customer Service Supervisor, you will oversee the day-to-day operations of our customer service team, ensuring excellent support, efficient processes, and high customer satisfaction. Based at our Head Office, this role requires a proactive and solution-oriented leader with a passion for building customer relationships and coaching a high-performing team.

RESPONSIBILITIES

• Supervise and support the daily operations of the customer service.

• Monitor team performance to ensure high-quality service delivery and adherence to company standards.

• Develop and implement strategies to improve customer satisfaction and operational efficiency.

• Prepare performance reports and provide feedback to management on team progress and customer insights.

• Ensure compliance with company policies and procedures.

• Collaborate with departments to resolve customer issues and improve service processes.

REQUIREMENTS

• Minimum 1-2 years of experience in customer service, with at least 1 year in a supervisory or leadership role.

• Strong leadership and team management abilities.

• Excellent verbal and written communication skills.

• Problem-solving and conflict-resolution skills.

• Ability to work in a fast-paced environment and multitask effectively.

• Proficiency in MS Office Suite

• Candidates residing in close proximity will be preferred.

APPLY NOW

SEND YOUR CV TO : careers@domex.lk

CALL: 0768220398 / 0771082858

Domestic Express (PVT) Ltd (Head Office)

No,511,10th mile post road,Werahera,Boralesgamuwa