Are you ready to be the mastermind behind unforgettable customer experiences? 🌟
About us:
Giga Foods is a fast-growing restaurant chain, known for its quick-service meals across three brands: Solo Bowl, Indian Affair, and Full’r Burgers. At our restaurant chain, every meal is more than just food—it's an experience. We are expanding and on the lookout for a Customer Service Representative who is passionate about turning customer experience into a memorable one!
Key Responsibilities:
- Be the first point of contact for customers, providing proactive support and assistance that goes beyond answering queries to truly understanding their needs.
- Leverage product knowledge and empathy to offer tailored solutions, ensuring customer satisfaction and loyalty.
- Handle complex issues with a solution-oriented mindset, turning challenges into opportunities for customer delight.
- Collect feedback and insights from customer interactions and work closely with cross-functional teams to continually improve our services.
- Develop and maintain strong relationships with customers, fostering a positive brand image and promoting long-term customer engagement.
- Engage with customers across various communication channels (phone, email, social media), adapting your approach to provide seamless support.
- Stay up to date on industry trends, product updates, and best practices to ensure top-notch service delivery.
What We’re Looking For:
- Strong communicator with a knack for making customers feel heard and valued.
- Creative thinker with the ability to turn challenges into solutions.
- Organized and detail-oriented, able to handle multiple customer inquiries simultaneously.
- Tech-savvy and quick to learn new tools, systems, and processes.
- Passionate about going the extra mile to ensure customer satisfaction.
- Fluent in Sinhala, Tamil, and English, with the ability to engage in clear and professional communication across all three languages.
What We Offer:
- Meet diverse people, build meaningful connections, and make an impact in a high-energy environment where your work really matters
- Be a part of a collaborative environment where your ideas are encouraged and valued. plus, we love celebrating achievements and milestones!
If you're ready to bring your energy and passion for customer service to a fast-paced, high-impact role, apply now and join us in delivering exceptional customer service! 🎯