Customer Service Executive

Key Responsibilities:

1. Respond promptly to customer inquiries across social media platforms (WhatsApp, Instagram, Facebook, TikTok, etc.).

2. Provide accurate product information and resolve customer queries in a professional manner.

3. Process customer orders and ensure all order details are updated in the system correctly.

4. Maintain a positive, empathetic, and professional attitude toward customers at all times.

5. Follow up on customer complaints or missed inquiries and ensure timely resolutions.

6. Coordinate with other departments to resolve complex customer issues.

7. Maintain records of customer interactions, inquiries, comments, and complaints.

8. Monitor and manage social media comments and direct messages to enhance customer experience.

9. Provide feedback and suggestions to improve customer service processes.

10. Stay updated on product knowledge to effectively assist customers.