Customer Complaint Handling Officer

Responsibilities

• Answer incoming calls and respond promptly to customer complaints

• Record complaint details accurately in the system

• Provide information and resolve issues whenever possible

• Escalate Unresolved complaints to the relevant departments for future action

• Follow up with customers until their issues are fully resolved

• Maintain a calm, courteous, and professional attitude in all interactions

• Update customers on the progress and final outcome of their complaints

Requirements

• Excellent verbal and written communication skills

• Strong problem – solving and decision – making abilities

• Good computer literacy and data entry accuracy

• Ability to remain calm under pressure and manage difficult customers effectively

• Fluency in Sinhala and English (Tamil language proficiency will be an added advantage)