A fast-growingFinTechcompany in Sri Lanka is building a high-performance collections team and is seekingdriven, target-oriented Collection Specialiststo join us.
This role is ideal for individuals who are confident in communication, enjoy negotiation, and are motivated byperformance-based earnings and results-driven work culture.
What We Offer
•Competitive base salary
•High performance-based incentives (monthly recovery bonus)
•Clear career growth path (Senior Collector / Team Lead opportunities)
•Training on financial products and professional collections strategy
•Dynamic FinTech working environment with fast decision cycles
Key Responsibilities
•Proactively contact customers viaphone calls,SMS, WhatsApp, and emailto follow up on overdue payments
•Negotiate repayment plans, settlements, and restructuring options with customers
•Handle delinquent accounts and apply appropriate collection strategies to maximize recovery
•Maintain professional communication while ensuring strongcustomer relationship management
•Review loan details, repayment history, and account status to determine optimal follow-up actions
•Maintain accurate records of all interactions, commitments, and payment updates in the system
•Work closely with internal risk, operations, andcustomer serviceteams to improve recovery performance
•Achieve monthly collection and recovery targets assigned by the company
Requirements
•Prior experience inDebt Collection, Telecalling, Customer Service, Sales, orFinancial Servicespreferred
•Strong negotiation, communication, and persuasion skills
•Comfortable handling rejection and difficult customer conversations
•Target-driven mindset with strong motivation for performance-based income
•Ability to work under pressure and achieve monthly recoveryKPIs
•Basic understanding of loans, installments, and overdue accounts
•Fluent inSinhala or Tamil(English is a plus)
•Bachelor’s degree in Finance / Business / related field is an advantage (not mandatory for experienced candidates)
Please send CV on Whatsapp - 0766260547
