As we continue to expand our operations, we are looking for an experienced and results-driven Collections Manager to lead our collections team and drive recovery performance.
Key Responsibilities
1.As a Collections Manager, you will oversee the entire debt recovery process, ensuring targets are met while maintaining compliance with company policies and regulatory requirements. Your key duties include:
2.Team Leadership – Lead, motivate, and manage a team of collection officers to achieve monthly collection targets and KPIs.
3.Recovery Strategy – Develop and implement effective collection strategies across early, mid, and late-stage delinquency buckets to minimize slippage.
4.Performance Monitoring – Monitor daily collection reports, track team performance, and conduct regular reviews to ensure targets are on track.
5.Process Compliance – Ensure all collection activities comply with company policies, debt collection laws, and ethical standards.
6.Training & Development – Train new collectors and conduct ongoing training reviews to enhance team capabilities and process adherence.
7.Reporting – Prepare and present collection MIS reports to management, highlighting recovery trends and areas for improvement.
8.Issue Resolution – Resolve billing and collection issues efficiently, and coordinate with the legal division for legal recovery actions when necessary.
📌 Minimum Requirements (Mandatory)
To be considered for this role, candidates must meet the following strict criteria:
1.Work Experience – Minimum 3 years of proven experience in debt recovery, collections, or a similar role within the banking, financial services, or Fintech sector.
2.Educational Background – Must possess G.C.E. Advanced Level (A/L) or Ordinary Level (O/L) qualifications. A Bachelor's degree in Business Management, Credit Management, or a related discipline will be given preference.
3.Language Proficiency – Must have Fluent English (both written and spoken), with excellent communication and negotiation skills.
Technical Skills –
1、Working knowledge of MS Office, especially MS Excel.
2.Familiarity with debt collection laws and regulations.
3.Strong analytical, negotiation, and problem-solving skills.
Preferred Qualifications (Added Advantages)
1.Prior experience in Fintech, Microfinance, or Payday Lending is highly desirable.
2.Experience with collections platforms or dialer systems is an advantage.
3.Knowledge of Sinhala or Tamil is a plus for local market communication.
What We Offer
1.Competitive salary package with performance-based incentives.
2.Clear career progression path within a growing multinational Fintech company.
3.A dynamic, target-driven, and supportive work environment.
