# 💼 𝐏𝐎𝐒𝐈𝐓𝐈𝐎𝐍 : Call Center Agent - Nawala
Position Summary:
We are seeking a skilled Call Center Team Lead with 02+ years of call center experience to oversee daily operations, provide support to call center agents, and drive performance to meet Giga Foods' high standards of customer service. If you're a strong communicator, results-driven, and enjoy leading a team to success, we want to hear from you!
# 💠 𝐂𝐀𝐍𝐃𝐈𝐃𝐀𝐓𝐄 𝐑𝐄𝐐𝐔𝐈𝐑𝐄𝐌𝐄𝐍𝐓𝐒 :
【~】✪ Experience: Minimum of 02+ years in a call center role
【~】✪ Skills: Strong communication and problem-solving skills, with a commitment to customer service excellence.
【~】✪ Leadership: Ability to motivate and guide a team to meet performance targets and customer satisfaction goals.
【~】✪ Technical Proficiency: Familiarity with call center software
# 💠 𝐑𝐄𝐒𝐏𝐎𝐍𝐒𝐈𝐁𝐈𝐋𝐈𝐓𝐈𝐄𝐒 :
【~】✪ Team Leadership: Lead, coach, and motivate a team of call center agents to meet individual and team performance goals.
【~】✪ Customer Satisfaction: Ensure that customer inquiries and issues are resolved effectively and professionally, delivering a positive Giga Foods experience.
【~】✪ Performance Monitoring: Track, analyze, and report on team performance metrics; implement improvements to boost productivity and service quality.
【~】✪ Quality Assurance: Maintain high standards in all customer interactions and ensure compliance with company policies and best practices.
# ✅ 𝐁𝐄𝐍𝐄𝐅𝐈𝐓𝐒 :
【~】✪ An attractive remuneration package with a pleasant working environment, and excellent opportunities for career development is on offer for the correct candidate.
# ✅ 𝐇𝐎𝐖 𝐓𝐎 𝐀𝐏𝐏𝐋𝐘 ✍️ :
Bring your leadership skills to Giga Foods and help us deliver exceptional experiences to our customers every day. We can't wait to welcome you to our team! Apply now at +94 74 288 0163 or send your CV to hr@gigafoods.lk
[ 𝐖𝐄 𝐇𝐈𝐆𝐇𝐋𝐘 𝐈𝐍𝐅𝐎𝐑𝐌 𝐀𝐋𝐋 𝐓𝐇𝐄 𝐂𝐀𝐍𝐃𝐈𝐃𝐀𝐓𝐄𝐒 𝐓𝐎 𝐌𝐄𝐍𝐓𝐈𝐎𝐍 𝐀 𝐕𝐀𝐋𝐈𝐃 𝐌𝐎𝐁𝐈𝐋𝐄 𝐍𝐔𝐌𝐁𝐄𝐑 & 𝐈𝐓 𝐈𝐒 𝐂𝐎𝐌𝐏𝐔𝐋𝐒𝐎𝐑𝐘 𝐓𝐎 𝐀𝐓𝐓𝐀𝐂𝐇 𝐘𝐎𝐔𝐑 𝐂𝐕 𝐁𝐘 𝐔𝐏𝐃𝐀𝐓𝐈𝐍𝐆 𝐘𝐎𝐔𝐑 "𝗜𝗞𝗠𝗔𝗡 𝗥𝗘𝗦𝗨𝗠𝗘" ]
