Support to General Manager / Senior All-Rounder – The Sevana Hotel
Employer: Royal Southern Property Pvt Ltd
Location: The Sevana Hotel, Talalla, Sri Lanka
Employment Type: Full-time
Start Date: December 2025 (TBD)
Reporting to: General Manager
About The Sevana
The Sevana is a luxury boutique hotel and surf retreat located in Talalla, Sri Lanka. Designed as a
peaceful and stylish space, it offers women-only surf retreats and adult-only high-end stays. Built
on three acres of landscaped grounds, The Sevana combines natural tranquillity, high-quality
design, and community spirit, focusing on connection, comfort, and empowerment. Guests enjoy tailored surf coaching, nutritious food, spacious cabanas, and a sense of belonging within an inclusive, women-led environment.
About the Role
The Support to General Manager / Senior All-Rounder is a key operational role responsible for
ensuring the smooth running of daily hotel operations. Working closely with the General Manager, you will support guest services, staff coordination, inventory management and problem-solving across all guest-facing areas.
As the second-in-command when the GM is off-site or off-duty, you will represent hotel leadership
with professionalism, confidence, and warmth. This position is ideal for someone who thrives in
boutique hospitality environments, enjoys multitasking, and has a natural instinct for delivering exceptional guest experience.
This is a diverse role, combining front-of-house service, administrative tasks, and hands-on support
across multiple departments. You will play a crucial part in building a positive team culture,
uplifting service standards, and ensuring guests feel cared for throughout their stay.
Key Responsibilities
Guest Services & Front-of-House
• Welcome guests warmly and manage check-ins/outs efficiently.
• Handle guest billing, reservations, and payments accurately.
• Respond promptly to guest queries, requests, and feedback.
• Maintain a calm, solution-focused presence during busy periods.
Operational Support
• Support daily hotel operations alongside the GM.
• Coordinate staff rotas, attendance, and shift changes.
• Assist with logistics, inventory checks, and supplier deliveries.
• Oversee public area standards, ensuring spaces remain clean and inviting.
Staff Coordination & Team Support
• Act as a first point of contact for staff when the GM is unavailable.
• Help train new staff and maintain consistency in service standards.
• Support cross-department teamwork to ensure operational efficiency.
Administration & Reporting
• Assist with documentation, ordering, and operational reporting.
• Maintain accurate records, checklists, and logs.
• Support the GM with daily briefings and follow-ups.
About You
You are highly organised, confident, and guest-focused, with strong communication skills and a
calm, proactive approach. You enjoy working in a hands-on environment where no two days are the
same. You take pride in helping guests feel relaxed, supported, and welcomed.
You should have:
• Previous experience in hospitality or guest-facing roles
• Strong English communication
• The ability to multitask and stay composed under pressure
• A positive, team-oriented attitude
• Confidence interacting with guests from diverse backgrounds
• High levels of integrity, reliability, and professionalism
Package
• Full-time position
• Competitive salary based on experience
• Service charge share
• Meals during shifts
• Paid leave
• Uniform provided
• Accommodation (if required)
How to Apply
Please submit your CV to info@thesevana.com and a short cover note explaining why you are the
right fit for this role. Shortlisted candidates will be invited to an interview and, where applicable, a trial shift. You’re welcome applicants from women in the hospitality and hotel industry.
