Assistant Manager

ABOUT THE ROLE

The Assistant Manager is a key operational role responsible for ensuring the smooth running of

daily hotel operations. Working closely with the General Manager, you will support guest

services, staff coordination, inventory management, budget tracking an reporting and and

problem-solving across all guest-facing areas.

As the second-in-command when the GM is off-site or off-duty, you will represent hotel

leadership with professionalism, confidence, and warmth. This position is ideal for someone who

thrives in boutique hospitality environments, enjoys multitasking, and has a natural instinct for

delivering exceptional guest experience.

Alongside day-to-day operations, this role plays an important part in tracking costs,

monitoring departmental spend, and supporting financially sound decision-making across

the hotel.

This is not a bookkeeping or accounting role, but a practical, hands-on position focused

on internal tracking, stock control, and clear reporting, ensuring the General Manager has

accurate, up-to-date visibility of costs and usage across departments.

This is a diverse role, combining front-of-house service, administrative tasks, and hands-on

support across multiple departments. You will play a crucial part in building a positive team

culture, uplifting service standards, and ensuring guests feel cared for throughout their stay.

KEY RESPONSIBILITIES

Guest Services & Front-of-House

• Welcome guests warmly and manage check-ins and check-outs efficiently.

• Handle guest billing, reservations, and payments accurately.

• Respond promptly and professionally to guest queries, requests, and feedback.

• Maintain a calm, solution-focused presence during busy periods, balancing guest

experience with operational priorities.

Operational Oversight & Daily Management

• Support the smooth running of daily hotel operations alongside the General

Manager.

• Act as second-in-command when the GM is off-site or off-duty, ensuring

continuity and consistency.

• Coordinate staff rotas, attendance, and shift changes in line with operational needs

and cost awareness.

• Oversee public and back-of-house areas, ensuring standards are consistently met.

Inventory, Cost Tracking & Budget Awareness

• Maintain accurate tracking of inventory across departments, including

housekeeping, F&B, guest supplies, and maintenance items.

• Carry out regular stock checks, usage monitoring, and re-order tracking.

• Record departmental spend and usage against agreed expectations and budgets.

• Monitor patterns in consumption and flag discrepancies, inefficiencies, or unusual

variances.

• Support cost-conscious purchasing decisions by ensuring visibility of stock levels,

supplier pricing, and usage trends.

• Liaise with suppliers regarding orders, delivery notes, and confirmations where

required.

Reporting & Internal Controls

• Maintain clear, up-to-date internal trackers for inventory, staffing, and operational

costs.

• Prepare simple, structured internal reports for the General Manager (e.g. weekly

or monthly summaries of stock levels, spend, and variances).

• Ensure records, checklists, and logs are completed accurately and consistently

across departments.

• Support the GM with operational insights to inform planning and decision￾making.

Staff Coordination & Team Support

• Act as a first point of contact for staff when the GM is unavailable.

• Support onboarding and training of new team members, reinforcing systems and

standards.

• Encourage a culture of responsibility, organisation, and care across the team.

ABOUT YOU

You are highly organised, grounded, and operationally minded, with a strong sense of

responsibility for how the hotel runs day to day. You enjoy creating structure, keeping

systems on track, and ensuring things are running efficiently behind the scenes - as well

as on the guest-facing side.

You take a practical, detail-oriented approach to operations and feel comfortable tracking

stock, monitoring usage, and keeping a clear eye on costs. You understand that thoughtful

organisation, good communication, and cost awareness all contribute to a better guest

experience and a healthier business.

You work calmly under pressure, take ownership of your responsibilities, and are

confident supporting both people and processes. You enjoy being a trusted point of

support for the General Manager and wider team, and you take pride in keeping things

running smoothly, consistently, and professionally.

You should have:

• Previous experience in hospitality or guest-facing roles

• Strong English communication skills

• The ability to multitask and stay composed under pressure

• A positive, team-oriented attitude

• Confidence interacting with guests from diverse backgrounds

• High levels of integrity, reliability, and professionalism