💼 𝐏𝐎𝐒𝐈𝐓𝐈𝐎𝐍 : Assistant Manager - Call Centre
💠 𝐑𝐄𝐐𝐔𝐈𝐑𝐄𝐌𝐄𝐍𝐓𝐒 : | # 💠 𝐂𝐀𝐍𝐃𝐈𝐃𝐀𝐓𝐄 𝐏𝐑𝐎𝐅𝐈𝐋𝐄 :
【~】✪ Minimum 2 years of experience in a call center or telemarketing role.
【~】✪ Strong leadership and communication skills.
【~】✪ Familiarity with CRM systems and reporting tools.
【~】✪ A proactive leader who can motivate a team to achieve goals.
【~】✪ An analytical individual skilled at identifying performance gaps and implementing improvements.
【~】✪ Experience in a similar supervisory role will be an added advantage.
💠 𝐑𝐄𝐒𝐏𝐎𝐍𝐒𝐈𝐁𝐈𝐋𝐈𝐓𝐈𝐄𝐒 : | # 💠 𝐉𝐎𝐁 𝐏𝐑𝐎𝐅𝐈𝐋𝐄 :
【~】✪ Lead and motivate the telemarketing team to achieve goals and maintain high performance.
【~】✪ Conduct QC reviews and track KPIs.
【~】✪ Identify performance gaps and provide regular reports with action plans.
【~】✪ Identify & implement workflow improvements to enhance customer engagement.
【~】✪ Prepare and present comprehensive performance reports.
【~】✪ A leadership role focused on driving team performance and operational excellence.
【~】✪ Opportunity to enhance customer engagement strategies and implement best practices.
【~】✪ Work within a reputable, centrally supervised financial institution.
✅ 𝐁𝐄𝐍𝐄𝐅𝐈𝐓𝐒 :
【~】✪ We offer an attractive remuneration package & incentives that are above market standards for the suitable candidate.
✅ 𝐇𝐎𝐖 𝐓𝐎 𝐀𝐏𝐏𝐋𝐘 ✍️ :
If you feel you are the right individual for the above position, then apply via "𝗔𝗽𝗽𝗹𝘆 𝗡𝗼𝘄 " of this advert.
[ 𝐖𝐄 𝐇𝐈𝐆𝐇𝐋𝐘 𝐈𝐍𝐅𝐎𝐑𝐌 𝐀𝐋𝐋 𝐓𝐇𝐄 𝐂𝐀𝐍𝐃𝐈𝐃𝐀𝐓𝐄𝐒 𝐓𝐎 𝐌𝐄𝐍𝐓𝐈𝐎𝐍 𝐀 𝐕𝐀𝐋𝐈𝐃 𝐌𝐎𝐁𝐈𝐋𝐄 𝐍𝐔𝐌𝐁𝐄𝐑 & 𝐈𝐓 𝐈𝐒 𝐂𝐎𝐌𝐏𝐔𝐋𝐒𝐎𝐑𝐘 𝐓𝐎 𝐀𝐓𝐓𝐀𝐂𝐇 𝐘𝐎𝐔𝐑 𝐂𝐕 𝐁𝐘 𝐔𝐏𝐃𝐀𝐓𝐈𝐍𝐆 𝐘𝐎𝐔𝐑 "𝗜𝗞𝗠𝗔𝗡 𝗥𝗘𝗦𝗨𝗠𝗘" ]
＃📳 𝓒𝓸𝓷𝓽𝓪𝓬𝓽 : 070 3 244 463
＃ 📧 𝐸𝓂𝒶𝒾𝓁 : chamilkbe@cf.lk
